Olivier Chriv
Lognes,77
Summary
Results-driven professional Customer Success Manager who provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
7
years of professional experience
Work History
General Insurance Agent
AXA (Self-Employed/Exclusive General Agent)
12.2023 - 12.2024
- Prepared a social and financial health check and presented tailor-made solutions
- Implemented an upsell strategy to increase savings on pension schemes by 266%
- Managed a customer portfolio of 30 clients which generated €130,000 for AXA
Sales and Customer Success Manager
PlanRadar
08.2020 - 05.2023
- Identified prospects' needs, negotiated the contracts and signed
- Managed theonboarding and provided technical support
- Animated QBR, signed upsell opportunities and contributed to increase sales by 150%
Sales Developer
PathMotion
05.2018 - 05.2020
- Led the top of the funnel sales strategy across the US and EMEA markets, leading to £140,000 in closed deals
- Recruited, trained and onboarded a team of 4 SDRs
- Identified, qualified and secured opportunities amounting to £470,000 in advanced deals
Education
M.D. - Business Administration And Management
ISC Paris
Paris09-2017
Bachelor of Arts - Foreign Languages And Literatures
CY Cergy Paris Université
Cergy, France09-2014
Skills
- Account management
- Negotiation
- Upselling
- Organizational skills
- Team collaboration
Languages
English
Advanced (C1)
French
Bilingual or Proficient (C2)
Japanese
Intermediate (B1)
Timeline
General Insurance Agent
AXA (Self-Employed/Exclusive General Agent)
12.2023 - 12.2024
Sales and Customer Success Manager
PlanRadar
08.2020 - 05.2023
Sales Developer
PathMotion
05.2018 - 05.2020
M.D. - Business Administration And Management
ISC Paris
Bachelor of Arts - Foreign Languages And Literatures
CY Cergy Paris Université
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