LU THANH VY
Airlines Ticket Sales
PARIS
Profil professionnel
As an enthusiastic person, I put my heart on all of my duties for receiving best results. At work, consistent and sufficient information may bring me pleasure. The balance of overcoming challenges and enjoying life is the main purpose of me.
Vue d'ensemble
12
12
years of professional experience
2012
2012
years of post-secondary education
Expérience
COFFEE SHOP OWNER
LE'S PATH COFFEE
HOCHIMINH
02.2021 - 02.2024
- Founded and managed a café located in a high-traffic area
- Handled staff recruitment, training, and scheduling to ensure efficient service and smooth daily operations.
- Developed the café’s brand identity, menu offerings, and customer experience tailored to the local market.
- Built and maintained strong relationships with regular customers, achieving high levels of loyalty and repeat business.
- Designed and implemented local marketing activities to drive foot traffic and sales.
- Managed financial planning, budgeting, and inventory control to ensure profitability and cost efficiency.
- Negotiated with suppliers for quality ingredients and favorable pricing, optimizing margins while maintaining product standards.
- Oversaw compliance with food safety, hygiene regulations, and operational standards.
Franchise Owner & Studio Manager
25FIT
HOCHIMINH
12.2020 - 12.2023
- Invested in and successfully operated a fitness studio
- Managed daily operations, including staff recruitment, training, scheduling, and performance supervision.
- Built and maintained strong customer relationships, ensuring high satisfaction and client retention.
- Developed and executed local marketing initiatives to increase brand visibility and attract new members.
- Monitored financial performance, controlled expenses, and optimized revenue streams to achieve profitability targets.
- Resolved operational issues promptly to maintain smooth service delivery and positive brand reputation.
Market Coordinator (Nha Trang & Phan Thiet)
Agoda International, Viet Nam
HOCHIMINH
10.2014 - 09.2015
- Managed and developed assigned markets (Nha Trang & Phan Thiet) to drive revenue growth and expand hotel partnerships.
- Built and maintained strong relationships with hotels of all sizes, ensuring long-term collaboration.
- Negotiated competitive rates, allotments, and commercial terms to secure market advantage against key competitors.
- Monitored pricing and room availability to ensure competitiveness and implemented timely adjustments.
- Resolved partner issues related to pricing, overbooking, and booking policies, safeguarding customer experience and Agoda’s reputation.
- Analyzed market performance and produced regular reports with insights and strategic recommendations.
- Collaborated with internal teams to support hotel partners and enhance operational efficiency.
- Supported promotional campaigns, marketing initiatives, and sales activities to boost demand in the local market.
Accountant
Au Chau Fashion and Cosmetics Co., Ltd
HOCHIMINH
03.2013 - 10.2014
- Sales and promotion analysing.
- Preparing sales and margin reports.
- Excavating and preventing sale-cheating of staffs.
- Accounting management team
Marketing Assistant
Gucci - Milano Vietnam Company
HOCHIMINH
02.2012 - 02.2013
- Arranging meeting schedule for marketing manager.
- Managing photo shoot and fashion show projects.
- Closely communicating with journalists about PR articles.
Customer Service (Internship)
Generali Vietnam Life Insurance Company
HOCHIMINH
10.2011 - 01.2012
- Listening and serving customers for their concerns.
- Supporting manager for making reports and training program.
Formation
Bachelor's Degree - Business Administration
Foreign Trade University
Compétences
Microsoft Office (Word, Excel, PowerPoint)
Time management & effective communication
Problem-solving & critical thinking
Data collection & analysis
Proficient in digital tools and applications for productivity, collaboration, and market development
Languages
Anglais
Courant
Français
Intermédiaire (B1)
Vietnamien
Langue maternelle
REFERENCES
- Mr. Nguyen Trang – Country Director
Agoda.com, Vietnam
Tel: +84 918 178 180 - Ms. Nguyen Loan – Finance Director
Au Chau Fashion and Cosmetics Co., Ltd., Vietnam
Tel: +84 908 393 233 - Ms. Le Diem – Marketing Manager
Gucci – Milano Vietnam Company
Tel: +84 908 762 698
Chronologie
COFFEE SHOP OWNER
LE'S PATH COFFEE
02.2021 - 02.2024
Franchise Owner & Studio Manager
25FIT
12.2020 - 12.2023
Market Coordinator (Nha Trang & Phan Thiet)
Agoda International, Viet Nam
10.2014 - 09.2015
Accountant
Au Chau Fashion and Cosmetics Co., Ltd
03.2013 - 10.2014
Marketing Assistant
Gucci - Milano Vietnam Company
02.2012 - 02.2013
Customer Service (Internship)
Generali Vietnam Life Insurance Company
10.2011 - 01.2012
Bachelor's Degree - Business Administration
Foreign Trade University
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