Summary
Overview
Work History
Education
Skills
Timeline
Generic

LOU-ANNE PIGNOT

Clermont-Ferrand

Summary

Motivated and customer-oriented professional with strong communication skills in French and English, seeking a position in Wrocław where I can contribute to sales support and client service. I bring experience in managing email and phone contact with French-speaking clients, maintaining effective collaboration with business partners, and creating compelling product descriptions and sales offers. With a proactive attitude and attention to detail, I aim to provide high-quality service and support across sales portals and related processes

Experienced with managing operational support tasks to enhance workflow and efficiency. Utilizes problem-solving skills to address and resolve operational challenges effectively. Knowledge of administrative processes and strong communication abilities ensure consistent support and improved team performance.

Overview

1
1
year of professional experience

Work History

Operations Support Assistant

Agence de voyages Selectour Clermont
06.2024 - 08.2024
  • Maintained and updated customer and booking databases with precision and timeliness (performing BAU tasks)
  • Executed daily checks on bookings and payments, flagging discrepancies for resolution (risk identification and control)
  • Worked closely with sales and customer service teams to ensure smooth operations (team player, client-focused)
  • Suggested minor improvements to the booking workflow to reduce errors and delays

Reception & Back Office Support (Student Job)

Tourism office Clermont-Ferrand
06.2023 - 08.2023
  • Managed reservations and client records using internal systems
  • Collected client information and ensured accuracy in all data entries
  • Collaborated with other departments to ensure smooth information flow
  • Provided service in both English and French in a fast-paced environment

Education

Bachelor's Degree - Cultural Studies, Tourism Track

University Clermont Auvergne
01.2025

Erasmus Master 1 - Geography : Tourism and Hospitality

Uniwersytet Wrocławski
01.2024

Skills

Native French speaker

Proficient in English (C1)

Adaptability and flexibility

Attention to detail

Written communication

Advanced Excel functions

Document control

Workflow optimization

Customer service

Mail handling

Organizational skills

Telephone and email etiquette

Timeline

Operations Support Assistant

Agence de voyages Selectour Clermont
06.2024 - 08.2024

Reception & Back Office Support (Student Job)

Tourism office Clermont-Ferrand
06.2023 - 08.2023

Erasmus Master 1 - Geography : Tourism and Hospitality

Uniwersytet Wrocławski

Bachelor's Degree - Cultural Studies, Tourism Track

University Clermont Auvergne
LOU-ANNE PIGNOT