EDOUARD ELGHAOUI
Paris
Summary
Experienced network and system engineer with over 10 years of expertise in supervising servers in Windows 2012/2016 and UNIX systems, maintaining a 99.9% uptime. Implemented monitoring and application prioritization strategies resulting in a 20% improvement in network performance and a 35% reduction in vulnerabilities. Forward-thinking professional with a proven track record in fast-paced environments. Extensive experience in planning, installing, and maintaining large-scale systems and infrastructures. Excelled as a leader in building strong teams. Astute professional with a diverse skillset in developing and installing imperative systems. Managed cloud products and services within technology infrastructure while ensuring compliance with regulatory and safety procedures. Cultivated long-term partnerships with vendors and clients as a dedicated system engineer. Expertise includes installing, configuring, and monitoring complex systems and infrastructures. Reliable professional known for meticulous attention to detail and deep technical knowledge. Provided valuable consultation on business processes driving results based on sound overall business judgment.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
System Engineer
Ledger
PARIS
5 2022 - Current
- Designed, configured, and administered systems infrastructure for over 500 servers, including core services, internal tools, monitoring solutions, and bare metal environments
- Researched, piloted, and implemented new technologies and infrastructure solutions, increasing system efficiency by 30%
- Managed source code version control, continuous integration pipelines, and package management tools, improving deployment times by 25%
- Accurately forecasted and sized systems work packages, ensuring timely delivery of infrastructure projects with a 95% on-time rate
- Served as a key escalation point for system design, setup, and complex infrastructure issues, resolving incidents 20% faster than the average
- Leveraged Prometheus for monitoring, optimizing performance, and resolving hardware/software incidents, resulting in a 15% reduction in downtime
- Coordinated and implemented security measures, protecting critical data and reducing security breaches by 40%
- Configured and maintained backup and replication routines, achieving 100% disaster recovery readiness
- Managed hybrid environments with Proxmox hypervisor, enhancing virtualization efficiency
- Worked extensively with Kubernetes (K8s) and ArgoCD, streamlining deployments and scaling applications in cloud environments
- Ensured comprehensive, up-to-date documentation for all infrastructure systems
SENIOR SYSTEM & NETWORK ADMINISTRATOR
CENTRE DE TRAITEMENT MONETIQUE
02.2017 - 04.2022
- Set up and managed different IT products and services including Cisco equipment, Windows servers, and Unix
- Monitored and report on daily basis infrastructure performance and maintains infrastructure change logs
- Performed daily backups operations and data recovery when needed
- Apply monthly updates for hardware and operating system
- Implement, configure and troubleshoot the IP telephony system and maintain 99% availability of the call center
- Scheduled infrastructure maintenance
- Supervised operational configuration and other procedures to comply with GVCP and PCI DSS certifications
- Projects: Data center relocation and Disaster Recovery site preparation
SYSTEM AND NETWORK ADMINISTRATOR
MATTA ET ASSOCIES
BEIRUT
03.2012 - 02.2017
- Implemented infrastructure solutions: Windows Servers, Cisco Switches, Routers, ASA, Call Manager
- Applied monthly updates and patches for OS and hardware and daily backup
- Administered document management and workflow software (Laserfiche)
- Controlled 2 types of Virtual servers platforms (VMware ESXI and windows Hyper-V)
- Reduced 25 % of the IT products budget by providing technical advice to the procurement department
- Projects: Built new datacenter from scratch for the new head office within 2 months
IT SUPPORT OFFICER
Khoury Home Appliances SAL
BEIRUT
03.2011 - 03.2012
- Performed daily operations, maintenance, for 20 Servers and network infrastructure
- Managed and operate 8 remote branches
- Helped people in a professional and courteous manner in diversified situations
IT SUPPORT OFFICER
Arc En Ciel Fondation
Montbeliard
01.2009 - 06.2009
- Developed a visual basic .Net application to control the state of the equipment and links using SNMP
- Migrated windows server 2003 to windows server 2008 R2
- Executed daily operation and troubleshooting for windows servers and end users
- Leveraged monitoring tools to proactively identify potential system challenges before they escalated into major incidents.
- Exceeded customer satisfaction targets with prompt response times and thorough issue resolution.
- Contributed to the development of an internal training program for new IT Technical Support Specialists, enhancing team proficiency levels across various technologies.
Education
DUT - Réseau et Télécommunications
Université De Franche-Comté IUT Belfort-Montbéliard
Montbeliard-France 09.2006 - 06.2009
Skills
Operating Systems: Windows 2012R2, 2016, 2019, CentOS, Debian, Ubuntu
Mailing: Exchange, Lotus Domino, Lotus Notes, Outlook
Office Suites: Office 365, G Suite
Microsoft Server Technologies: Active Directory, IIS, DNS, GPO
NetBackup
Symantec
Proxmox
Velero
ERP Systems Deployment and Support
Virtualization: VMWare, Proxmox, Hyper-V, Nutanix Hyper Converged
Storage Solutions: EMC, IBM STOREWIZE, VMware VSAN, CEPH
Monitoring Tools: Manage Engine, Prometheus, Grafana
Vulnerability Scanners: Nessus, Nmap
Symantec Antivirus (SEP)
Symantec Encryption PGP
Server and Patches Management Software: SCCM, WSUS
Networking: Cisco Switch and Router, ASA Firewall, Cisco FIREPOWER, FMC, HP Tipping Point, F5 Big-IP
Communication: Cisco Call Manager, Cisco Jabber, Avaya IP Office
Regulated Environments: PCI DSS, GVCP, ISO
Certification
CCNA
Timeline
CCNA
07-2021
SENIOR SYSTEM & NETWORK ADMINISTRATOR
CENTRE DE TRAITEMENT MONETIQUE
02.2017 - 04.2022
SYSTEM AND NETWORK ADMINISTRATOR
MATTA ET ASSOCIES
03.2012 - 02.2017
IT SUPPORT OFFICER
Khoury Home Appliances SAL
03.2011 - 03.2012
IT SUPPORT OFFICER
Arc En Ciel Fondation
01.2009 - 06.2009
DUT - Réseau et Télécommunications
Université De Franche-Comté IUT Belfort-Montbéliard
09.2006 - 06.2009
System Engineer
Ledger
5 2022 - Current
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