Misaki Hayashida
Customer Support
Villejuif
Summary
Multilingual and people-oriented professional with a passion for travel, culture, and human connection. Born in Japan and having lived in both Japan and Spain, I deeply appreciate and love both cultures. With experience in tourism, hospitality, and customer support, I enjoy creating warm, meaningful experiences for others. Fluent in Japanese and English, and advanced in Spanish.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Customer Success Specialist
Ledger
10.2022 - Current
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
- Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
Customer Success Specialist
Rubiko
03.2021 - 09.2022
- Maintained high customer satisfaction in a fast-paced, high-energy environment where accuracy and speed were key.
- Worked closely with global team members to ensure 24/7 coverage and seamless support across time zones.
Receptionist
Bureau Shinagawa
04.2018 - 09.2019
- Welcomed and supported international travelers staying in Tokyo
- Created a warm, professional, and attentive atmosphere to help guests feel at home during their stay.
- Provided personalized assistance with daily needs, including transportation guidance, hospital visits, shopping tips, and cultural recommendations.
- Acted as a trusted point of contact for any questions or issues, ensuring a smooth and enjoyable experience for clients.
- Managed check-ins/outs, room inspections, and follow-ups to maintain service quality.
Hotel Waiter
Seaside Hotel Yakushima
10.2017 - 12.2017
- Provided exceptional service to both Japanese and international guests, ensuring a welcoming and comfortable dining experience.
- Gained a deep understanding of the local culture and nature of Yakushima Island, incorporating these elements into guest interactions to enhance their stay and create a unique, memorable experience.
- Delivered Omotenashi (Japanese hospitality) by anticipating guests' needs and offering personalized, attentive service that exceeded expectations.
Tour Guide
GoHawaiiTour
12.2016 - 10.2017
- Led engaging tours for international visitors, offering in-depth commentary on iconic Hawaiian landmarks such as Diamond Head and hidden local gems.
- Provided bilingual tours (English and Japanese), ensuring clear communication and cultural connection with diverse groups.
- Delivered historical insights, cultural stories, and fun facts that enriched guests’ travel experiences.
Education
Associate of Arts - Tourism And Hospitality
Genesee Community College
New York 09.2014 - 08.2016
High School Diploma -
Fukagawa Foreign Language High School
Tokyo 04.2011 - 03.2014
Skills
- Multilingual communication: Fluent in Japanese and English; Advanced Spanish (C1); Intermediate French (B1)
- Cross-cultural customer support
- Live chat & email support systems (Zendesk, Salesforce, etc)
- Crypto & blockchain knowledge (Ledger Live, hardware wallets)
- Hospitality and guest relations
- Team collaboration & multitasking
Timeline
Customer Success Specialist
Ledger
10.2022 - Current
Customer Success Specialist
Rubiko
03.2021 - 09.2022
Receptionist
Bureau Shinagawa
04.2018 - 09.2019
Hotel Waiter
Seaside Hotel Yakushima
10.2017 - 12.2017
Tour Guide
GoHawaiiTour
12.2016 - 10.2017
Associate of Arts - Tourism And Hospitality
Genesee Community College
09.2014 - 08.2016
High School Diploma -
Fukagawa Foreign Language High School
04.2011 - 03.2014
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