Ankita Gandhi
Drancy
Summary
Reliable and analytical logistics specialist with a background in coordinating third-party transportation services. Experienced ensuring timely delivery of shipments internationally and nationally. Having experience in different field of Marketing and Sales. Quick learner and versatile by personality. All of the above, Customer Service is my expertise and main aim. Looking to increase operational efficiency within agile, cross-functional teams.
Overview
13
13
years of professional experience
Work History
Agent De Maitrise
Ziegler Group
11.2025 - Current
- Regarding managing imort shipments, my role involves overseeing the entire process from the country of origin to final delivery to the client.
- Managing import customs clearance and invoicing.
- Negotiating tariffs with both suppliers and agents.
Air Freight Forwarder
DHL Global Forwarding
01.2020 - Current
- Responsible of processing Export for particular Shipment. Dealing with Air line, Shipper , Agent and Consignee at a time.
- Monitored and streamlined supply chain processes for timely and 100% accurate delivery of shipments. Declaration of Customs Clearance. Taking care of Safety Security Measurements.
Marketing and Sales Executive
Alta Vista Furniture
01.2017 - 01.2018
- Responsible for managing social media advertising to drive sales and attending to walk-in customers to ensure a high-quality shopping experience.
Store Manager
Bharti Airtel Ltd
01.2015 - 01.2017
- Sales Performance and Growth: Successfully led store operations to meet and exceed monthly sales targets for mobile devices, data plans, and value-added services by implementing effective promotional strategies and coaching the sales team on upselling techniques.
- Customer Service Excellence: Managed end-to-end service delivery and technical support inquiries, ensuring high levels of customer satisfaction and loyalty through efficient issue resolution and a deep understanding of telecom products and services.
Customer Relationship Officer
Bharti Airtel Ltd
01.2013 - 01.2015
- Relationship Management: Effectively managed a diverse portfolio of clients, ensuring high levels of satisfaction and retention by proactively addressing service issues and providing tailored solutions.
- Service Excellence: Consistently met and exceeded key performance indicators (KPIs) related to call quality, resolution times, and customer feedback scores in a fast-paced environment.
Education
Marketing & Business -
ISC Paris Business School
01.2020
Bachelor of Commerce - undefined
Veer Narmad South Gujarat University
01.2016
Skills
Microsoft Office
Strategic Planning & Conflict management
Data Analysis
Business Intelligence Solutions
Safety management
Transportation planning
Dangerous goods handling
Incoterms awareness
Customs regulations
Teamwork
Cross-border coordination
LANGUAGES
English
French
Hindi
Gujarati
Timeline
Agent De Maitrise
Ziegler Group
11.2025 - Current
Air Freight Forwarder
DHL Global Forwarding
01.2020 - Current
Marketing and Sales Executive
Alta Vista Furniture
01.2017 - 01.2018
Store Manager
Bharti Airtel Ltd
01.2015 - 01.2017
Customer Relationship Officer
Bharti Airtel Ltd
01.2013 - 01.2015
Bachelor of Commerce - undefined
Veer Narmad South Gujarat University
Marketing & Business -
ISC Paris Business School