Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Adrien Vidal

Adrien Vidal

Customer Experience Director
Paris 05e Arrondissement

Summary

Assertive, analytical, and entrepreneurial, I provide meaningful direction to engage teams. I am seeking a leadership or executive position within a growth-oriented company that values challenges and allows me to leverage my potential and skills. My goal is to continue my professional and personal development

Overview

10
10
years of professional experience
2
2
Languages

Work History

Director Customer Experience Member of COMEX

Air Liquide Santé France (Medical Gas)
2022.04 - Current

€150 million in revenue, 8 direct reports, 70 employees

  • Put the customer at the heart of the strategy to drive financial performance. Results: NPS +30% , strongest NPS growth among European affiliates
  • Define and implement the omnichannel strategy with change management, breaking down silos, matrix work, and setting standards. Data is at the core of this strategy.
  • Leverage data science in collaboration with the group's R&D to boost performance.


Digital Marketing Manager

Air Liquide Santé International (Medical Gas)
2018.12 - 2022.04

On a scope of 12 entities:

  • structured a digital transformation to enhance omnichannel strategy and acquisition efforts. Results > +70% growth/year at Europe level.
  • Defined and deployed strategies for the hospital and Out-Of-hospital (OOH) segments, successfully implemented across four countries with associated change management.

Co-Founder

BLV Group
2015.11 - 2018.09

Co-founded a medical center with two doctors. Responsibilities included:

  • Strategy: Lead acquisition strategy, growth marketing, and recruitment.
  • Team Management: Oversaw a team of 14 employees.
  • Financials: Managed a budget of €200k for advertising and web initiatives.
  • Results: Achieved +100% annual growth, reaching €2 million in revenue

Market Access Manager

Strategique Santé (IQVIA)
2014.11 - 2015.06

As a consultant, I worked on:

  • Market Access: Developed reimbursement strategies and HTA dossiers.
  • Health-Economic Modeling: Created models for health authorities (CEESP/HAS).
  • Pharmaco-Epidemiology: Conducted studies in this field.
  • Budget Impact Model: Developed a budget impact model for COPD for “Mutualité Française.”

Education

Doctor of Pharmacy -

PARIS SUD XI PHARMACY UNIVERSITY
Paris
2001.04 -

M.S. in Pharmacy - Health Economics

PARIS EST CRETEIL UNIVERSITY
Créteil
2001.04 -

No Degree - Data Science

Le Wagon
Paris
2001.04 -

Skills

Entrepreneur

Customer Experience (Certification from "The CX Academy")

Management

Data Analysis and Interpretation

Problem-Solving

Technical Proficiency

Interests

Table tennis

Journey in various countries

Video Games (narrative or strategic)

Timeline

Director Customer Experience Member of COMEX

Air Liquide Santé France (Medical Gas)
2022.04 - Current

Digital Marketing Manager

Air Liquide Santé International (Medical Gas)
2018.12 - 2022.04

Co-Founder

BLV Group
2015.11 - 2018.09

Market Access Manager

Strategique Santé (IQVIA)
2014.11 - 2015.06

Doctor of Pharmacy -

PARIS SUD XI PHARMACY UNIVERSITY
2001.04 -

M.S. in Pharmacy - Health Economics

PARIS EST CRETEIL UNIVERSITY
2001.04 -

No Degree - Data Science

Le Wagon
2001.04 -
Adrien VidalCustomer Experience Director