Yukari Pasquier Kawaguchi
Summary
Client Advisor with a strong background in the luxury fashion sector, known for versatility and a refined sens of service. I cater to both local and international clients, delivering personalized experiences through adaptability and a keen understanding of client expectations.
Overview
22
22
years of professional experience
Work History
Client Advisor
Moncler Faubourg St Honoré
04.2017 - Current
- Advised and guided clients on brand product, both in store and remotely
- Ensured hight-quality customer reception and service
- Build personalized relationships with regular clients
- Contributed to the merchandising and visual setup of the sales floor
- Invited and accompanied VIC clients during special events
- Assisted with stock management
Guest Relations Officer
The Peninsula
09.2016 - 12.2016
- Prepared VIP guest arrivals and provided a personalized a personalized welcome
- Communicated with guests to identify their needs
- Followed up on guest requests throughout their stay
- Handled complaints professionally
- Ensured a unique and memorable experience for all guests
- Analyzed TripAdvisor reviews and reported feedback to management
Client Advisor
Saint Laurent
01.2014 - 04.2014
- Welcomed clients and presented products (leather goods, women's accessories)
- Maintained in-deepth knowledge of industry trends and products, ensuring accurate guidance with storytelling for clients.
- Participated in stock management(receiving, transfers, inventory)
- Developed client databases and supported customer loyalty efforts
Client Advisor
Galeries Lafayette
11.2012 - 01.2014
- Welcomed clients and provided product advice (leather goods, ready-to wear)
- Guided customers in their purchasing decision
- Promoted additional services (tax-free, delivery, personal shopping)
- Contributed to sales growth and built customer loyalty
Flight Attendant
Qatar Airways
09.2006 - 05.2011
- Based in Doha, Qatar : flew to destinations across five continents
- Welcomed passengers on board
- Offed in flight service and ensured safety and comfort of passengers
- Provided first aid and assistance to ill passengers
- Sold duty-free products on board
- Managed galley operations, stock control, and flight deck crew support
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally
Japanese Duty Manager
Hotel Meritus Mandarin
03.2003 - 09.2006
- Oversaw guest and group check-ins/check-outs(15-300 people)
- Welcomed VIP guests, especially Japanese clientele
- Managed the daily log book and coordinated departmental activities
- Handled guest complaints efficiently
- Assisted the Sales Department with rooms inspections or prospective cooperate clients
Education
Master of Arts - Japanese Law And International Relations
Ryukoku University
Kyoto Japan03.2001
Exchange Program - Chinese Language
Beijing Normal University
Beijing China06.2000
Skills
- Versatility
- Interpersonal skills
- Customer service mindset
- Challenge-driven attitude
- Customer engagement
- Client interaction
- Consultative selling
LANGUES
French
Advanced (C1)
English
Advanced (C1)
Japanese
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Hobbies and Interests
Latin dance, Travel, Culture, Language, Discover the world
Timeline
Client Advisor
Moncler Faubourg St Honoré
04.2017 - Current
Guest Relations Officer
The Peninsula
09.2016 - 12.2016
Client Advisor
Saint Laurent
01.2014 - 04.2014
Client Advisor
Galeries Lafayette
11.2012 - 01.2014
Flight Attendant
Qatar Airways
09.2006 - 05.2011
Japanese Duty Manager
Hotel Meritus Mandarin
03.2003 - 09.2006
Master of Arts - Japanese Law And International Relations
Ryukoku University
Exchange Program - Chinese Language
Beijing Normal University
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