Rachida Fadouss

• Assisted in creating tailor-made itineraries and luxury experiences.
• Supported premium partner development and negotiation efforts.
• Coordinated with suppliers including hotels, DMCs, and chauffeurs.
• Facilitated travel logistics and operational follow-up.
• Enhanced client experience through optimisation and personalisation.
• Aided in crisis management and quick problem-solving.
• Conducted destination research and sourced exclusive experiences.
• Developed premium client portfolio for future engagement.

• Assisted in managing relationships with partners.
• Supported creation and maintenance of long-term collaborations with partners.
• Aided in developing new partnerships with hotels, restaurants, boutiques, DMCs, etc.
• Contributed to designing exclusive experiences.

Event Project Manager

Luxury Concierge & Client Services

• Event coordination, logistics, and bespoke client support
• Coordination of client journeys and itineraries
• Selection and onboarding of partners (venues, restaurants)
• Creation of event books

Key Projects:

• Dior Fashion Week
• Gucci Cosmos Exhibition – London 2023
• Tiffany & Co – Miami 2022, London 2022
• Fred Exhibition – Paris 2022

360° Event Management

• Analysis and creation of project specifications
• Project management prior to events (briefing)
• Research and proposal of destinations (venues, suppliers, etc.)
• Production phase (planning, supplier sourcing, etc.)
• Execution and post‑event follow‑up (budget management, reporting, invoicing)

Key Clients:

• Bank of America – Paris 2022
• Céline – Paris 2022

• Assisted clients with personalised service by addressing specific needs.
• Coordinated complete stay arrangements including ticket bookings, limousine reservations, and restaurant selections.
• Supported concierge team, including porters and baggage handlers.
• Provided exceptional guest service by anticipating needs and exceeding expectations.
• Resolved guest complaints efficiently to ensure satisfaction and loyalty.

Awarded Best Renaissance Concierge Team in Europe

• Provided exceptional guest service by anticipating needs and offering tailored recommendations.
• Coordinated transportation arrangements including airport transfers and local excursions.
• Suggested restaurants based on guest preferences.
• Actioned special requests to elevate guest stays.

• Musée des Arts Forains