Jones Omage
Poznań
Summary
Results-driven sales professional with a proven track record in converting prospects to increase sales, customer service and problem solving. Skilled in delivering outstanding order and customer experiences, troubleshooting a broad range of devices and operating systems, and providing enterprise I.T support. Adept at collaborating, communicating, and remotely resolving complex issues. An inventive thinker who thrives in dynamic environments.
Overview
5
5
years of professional experience
Work History
Business Sales Executive
Alphay Biological Technology Company
Nantong
06.2025 - 01.2026
- Identify and pursue new business opportunities within South africa, Nigeria and Kenya.
- Develop and implement sales strategies to achieve individual and team sales targets.
- Conduct market research to understand market trends, competitive landscape, and customer requirements.
- Deliver product presentations, demonstrations, and training sessions for customers and partners.
- Communicated the benefits of medicinal mushroom supplements and competitive differentiators clearly and persuasively.
- Work closely with internal teams including Marketing, Technical Support, Product Development, and Operations to meet customer needs.
- Ensure smooth order processing, delivery coordination, and after-sales support.
- Maintain accurate and updated customer records, sales activities, and contacts in CRM systems.
Customer Support Specialist
Newell Brands (Calphalon)
Poznań
09.2024 - 04.2025
- Provide thorough information on Calphalon cookware such as features, specifications, and care instructions.
- Assist customers with order placement, cancellation, tracking, and other shipping-related issues.
- Assist consumers with warranty inquiries, including explaining the terms and conditions and processing warranty claims for damaged products.
- Assist consumers with troubleshooting common issues, such as problems with cookware, appliances, or other Calphalon cookware.
- Educate customers on how to use, maintain, and clean Calphalon cookware to preserve their longevity and functionality.
- Respond to consumer questions, grievances, or difficulties regarding Calphalon products. Defects, damages, or discontent with the product's functionality could fall under this category.
- Respond to consumer inquiries through a variety of contact methods, including as phone calls, emails, and live chats.
- Ensure high consumer satisfaction through prompt handling of cases.
- Experience with Salesforce lightening.
Customer Support Specialist
Newell Brands (DYMO)
Poznań
06.2022 - 08.2024
- Provide day-to-day enterprise I.T support and troubleshooting for Windows OS, Mac OS, Android, iOS and Bluetooth devices, documenting cases in Salesforce.
- Demonstrated a strong aptitude for solution identification, proactively addressing challenges and optimizing support processes.
- Resolved DYMO-related technical issues for users, including hardware and software problems.
- Manage order support, including tracking, placing new orders, replacements and offering discounts on DYMO devices and consumables.
- Remotely connect to client computers via Teamviewer to identify and resolve software and hardware issues.
- Interact with consumers through email, chat, phone and social media in a professional, solution-oriented manner.
- Document all details in Salesforce and other designated systems.
- Created knowledge base articles to all relevant cases and ensured consumers understood and were able to implement all steps necessary to resolve issues.
- Diagnose and Troubleshoot technical hardware and software issues involving installations, connectivity, hardware configuration, software application and network troubleshooting.
- Handle customer complaints, provide appropriate solutions and alternatives within follow up to ensure resolution.
- Troubleshooting and Prioritizing incidents and requests while managing outstanding problems and ticketed incidents and request using Salesforce.
Customer Support
Tizeti
Lagos
11.2020 - 06.2021
- Attend to customer requests to meet and achieve KPIs, exceeding targets and expectations.
- Build sustainable relationships and trust with customer accounts through open communication.
- Maintain customer account information database (including canceling and updating account).
- Provide competent technical support to customer on network issues.
- Routing those incidents and service request that require re-assignment to other teams for prompt resolution.
- Offered 2nd line support both remotely and on-site.
Education
B.Sc - Plant Biology and Biotechnology
University of Benin
Benin CityM.Sc - Biotechnology
Poznan University of Life Science
PoznańSkills
- Business development and planning
- Product presentations
- Leadership and Teamwork
- Customer Service
- Microsoft Power Point
- SQL
- Microsoft Excel
- Sales strategy
- Cold calling
- Effective communication
Hobbies and Interests
- Reading
- Playing football
- Swimming
- Cycling
- Travelling
Languages
- English
- French
Timeline
Business Sales Executive
Alphay Biological Technology Company
06.2025 - 01.2026
Customer Support Specialist
Newell Brands (Calphalon)
09.2024 - 04.2025
Customer Support Specialist
Newell Brands (DYMO)
06.2022 - 08.2024
Customer Support
Tizeti
11.2020 - 06.2021
B.Sc - Plant Biology and Biotechnology
University of Benin
M.Sc - Biotechnology
Poznan University of Life Science