Fabian Hertwig
Vernouillet
Summary
Highly motivated, conscientious, hardworking and always ready for development. Good teamwork and organizational qualities through various projects. Good understanding of operational processes. Very good knowledge of software use and fluent English skills. German native speaker. Experienced in MS Office, SAP, CRM
Overview
11
11
years of professional experience
Work History
Key Account Manager - Trademark, Design & Domain
Questel
Paris
06.2024 - Current
- Sought out opportunities for upselling additional products or services to existing customers.
- Maintained a deep understanding of client products and services in order to effectively promote them.
- Developed and implemented key account plans to meet customer needs and increase company profitability.
- Established strong relationships with clients through regular communication and follow-up activities.
- Analyzed market trends, customer feedback, and pricing strategies. To recommend changes in product offerings or services.
- Conducted meetings with clients to discuss their objectives, challenges, and strategies.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Negotiated contracts with customers that balanced customer requirements with business objectives.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Negotiated contract terms with clients and established important deadlines.
- Utilized CRM tools to analyze key account data and generate reports for internal and external stakeholders.
- Identified new business opportunities and leads for key clients.
- Developed customized presentations and proposals to meet the specific needs of key accounts.
- Established and maintained strong relationships with decision-makers and influencers within key accounts.
- Collaborated with cross-functional teams to ensure the delivery of high-quality solutions tailored to client needs.
Business Development Executive
Questel
Paris
01.2023 - 05.2024
- Generate qualified monthly meetings and sales opportunities through outbound calling and email campaigns for the sales team on product and service lines focused on trademark, designs & domains
- Map the territories / accounts for prospective sales leads
- Work jointly with management to define phone and mail pitches for each ideal customer profile in the IP industry
- Build individual strategic business plans to penetrate accounts in DACH territory
- Follow-up on Questel events and communications (webinars, newsletters, whitepapers, etc.)
- Work closely with sales managers to define evolving priorities.
- Collaborate with the marketing team to drive social media activities across the sales team, to identify prospects.
- Ensure accurate and timely reporting to management via CRM and email, to ensure proper tracking and monitoring of monthly goals.
- Work on special projects and other duties as assigned by management.
Senior Specialist GBS Customer Service
Adidas GBS Porto
Porto
01.2022 - 12.2022
- Transition Project UK to Porto: Knowledge Transfer
- Sales Service Executive Adidas Golf Business
- Key Account Management: Germany, Sweden, Norway
- Order Management: create sales order, contract call offs, consignment fill up, perform single & mass changes, perform order cancellations, reporting
- Delivery Management: manual releases of items for key accounts - Return and Claims Management: create return sales order & collection of items, invoice corrections, destroy offsite credit notes, logistic claims, customer refuses delivery
- Customer inquiries: answer emails & calls, update customer proactive about product availability and delivery delays, negotiate cancellations
- Monitored service delivery and intervened proactively to correct problems.
Specialist GBS Customer Lifecycle
Adidas GBS Porto
Porto
07.2021 - 12.2021
- Customer Data Specialist
- New Customer Onboarding: Digitization of the new customer form Docu Sign Tool, creation of new customer accounts
- Maintaining & updating customer master data
- Introduction of process improvements in collaboration with Central Sales Development Management
Credit Specialist - Claims
Adidas GBS Porto
Porto
04.2020 - 06.2021
- Transition Project Claims Department GER to Porto
- Stabilization of daily tasks
- Invoice corrections
- Rebate Credit Notes
- Warranty credit notes
- Introduction of process improvements in collaboration with Global Process Management
Help Desk Agent - Source to Pay
Adidas GBS Porto
Porto
01.2020 - 03.2020
- Travel & Expense Advisor -
- Verification of Reimbursements -
- Inspection and improvement of the Global Travel and Expense Policy
- Taking calls and give advisory to internal partners
- Conducted Concur (SAP Module) training sessions for new employees
- Provided clear and concise step-by-step technical support to guide clients.
- Used support tickets to track and speed up incidents.
- Used remote access to navigate and link to customer computers.
Teleoperator
Sitel
Porto & Lisbon
02.2019 - 12.2019
- Customer Advisor Airbnb - Community Education - Resolution Team 1 - Resolution Team 2
- Achieved service time and quality targets.
- Managed complaints with calm, clear communication and problem-solving.
- Enhanced working relationships by participating in team-building activities.
- Picked up additional tasks to aid team success.
Upholsterer
Bali Schaumstoff GmbH
Bad Lippspringe
08.2013 - 06.2015
- Quality management - Design seat and upholstery furniture - Coordination of customer advisory & claims
- Used sewing machines, cutting machines and upholstery tools to successfully complete jobs.
- Adjusted and replaced webbing, padding and springs as necessary, securing them in place with variety of fixings.
- Measured and cut new covering materials using patterns, measuring and cutting instruments.
- Used hands, tools and equipment to renovate antique furniture.
- Crafted prototypes to demonstrate concepts, helping clients to visualize completed products.
Education
craft vocational training as an upholsterer -
Richard von Weizsäcker professional school
Paderborn2013
High school qualification to study -
städtische Realschule
Bad Lippspringe2010
Skills
- Salesforce
- Lead generation
- Cold calling
- New business development
- Order management
- Customer satisfaction
- Intellectual property optimization
- Key Account Management
- Sales tactics
Timeline
Key Account Manager - Trademark, Design & Domain
Questel
06.2024 - Current
Business Development Executive
Questel
01.2023 - 05.2024
Senior Specialist GBS Customer Service
Adidas GBS Porto
01.2022 - 12.2022
Specialist GBS Customer Lifecycle
Adidas GBS Porto
07.2021 - 12.2021
Credit Specialist - Claims
Adidas GBS Porto
04.2020 - 06.2021
Help Desk Agent - Source to Pay
Adidas GBS Porto
01.2020 - 03.2020
Teleoperator
Sitel
02.2019 - 12.2019
Upholsterer
Bali Schaumstoff GmbH
08.2013 - 06.2015
craft vocational training as an upholsterer -
Richard von Weizsäcker professional school
High school qualification to study -
städtische Realschule
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