ELODIE ABOUQUIR
Villefranche-de-Rouergue,12
Summary
Polite and professional customer service agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
24
24
years of professional experience
Work History
FREELANCER
BtoC Services
Villefranche de Rouergue, France (Remote)
10.2024 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
HEALTHCARE AGENT
CPAM
04.2021 - 05.2022
- Offered patients information and assistance navigating insurance coverage.
CUSTOMER SERVICE AGENT
Dyson, LDB Groupe
02.2018 - 11.2020
- Managed high-volume of inbound customer calls
- Delivered fast, friendly and knowledgeable service
- Documented customer correspondence in CRM to track requests, problems and solutions.
SECRETARY
Charlestown
Paris, France
10.2015 - 01.2018
- Coordinated communications, taking calls, answering to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person
- Drafted agendas, meeting notes and other documents to enhance collaborative process
- Produced and distributed memos, newsletters and other forms of communication.
FRENCH LANGUAGE TEACHER
chamber of trade and crafts
01.2009 - 06.2014
- Managed classrooms and taught students core principles and advanced concepts of french language (oral and written comprehension, oral and written expression)
CHILDREN'S ANIMATOR
holiday villages, camp sites, hôtels
all France
07.2000 - 10.2014
Education
Master of History - contemporary history,
University of Toulouse II
ToulouseSkills
- Strong attention to detail
- Interpersonal skills
- Effective communication techniques
- Positive attitude and willing to learn
Languages
French
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
FREELANCER
BtoC Services
10.2024 - Current
HEALTHCARE AGENT
CPAM
04.2021 - 05.2022
CUSTOMER SERVICE AGENT
Dyson, LDB Groupe
02.2018 - 11.2020
SECRETARY
Charlestown
10.2015 - 01.2018
FRENCH LANGUAGE TEACHER
chamber of trade and crafts
01.2009 - 06.2014
CHILDREN'S ANIMATOR
holiday villages, camp sites, hôtels
07.2000 - 10.2014
Master of History - contemporary history,
University of Toulouse II