ELODIE ABOUQUIR
Villefranche-de-Rouergue,12
Summary
Polite and professional customer service agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
24
24
years of professional experience
Work History
FREELANCER
BtoC Services
10.2024 - Current
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
HEALTHCARE AGENT
CPAM
04.2021 - 05.2022
- Offered patients information and assistance navigating insurance coverage.
CUSTOMER SERVICE AGENT
Dyson, LDB Groupe
02.2018 - 11.2020
- Managed high-volume of inbound customer calls
- Delivered fast, friendly and knowledgeable service
- Documented customer correspondence in CRM to track requests, problems and solutions.
SECRETARY
Charlestown
10.2015 - 01.2018
- Coordinated communications, taking calls, answering to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person
- Drafted agendas, meeting notes and other documents to enhance collaborative process
- Produced and distributed memos, newsletters and other forms of communication.
FRENCH LANGUAGE TEACHER
chamber of trade and crafts
01.2009 - 06.2014
- Managed classrooms and taught students core principles and advanced concepts of french language (oral and written comprehension, oral and written expression)
CHILDREN'S ANIMATOR
holiday villages, camp sites, hôtels
07.2000 - 10.2014
Education
Master of History - contemporary history,
University of Toulouse II
ToulouseSkills
- Strong attention to detail
- Interpersonal skills
- Effective communication techniques
- Positive attitude and willing to learn
Languages
French
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
English
Upper intermediate (B2)
Spanish
Upper intermediate (B2)
Timeline
FREELANCER
BtoC Services
10.2024 - Current
HEALTHCARE AGENT
CPAM
04.2021 - 05.2022
CUSTOMER SERVICE AGENT
Dyson, LDB Groupe
02.2018 - 11.2020
SECRETARY
Charlestown
10.2015 - 01.2018
FRENCH LANGUAGE TEACHER
chamber of trade and crafts
01.2009 - 06.2014
CHILDREN'S ANIMATOR
holiday villages, camp sites, hôtels
07.2000 - 10.2014
Master of History - contemporary history,
University of Toulouse II
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