Diana Mazourenko
Brisbane
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
4
4
years of professional experience
Work History
Head Hostess
Matsuhisa Restaurant - Royal Monceau
01.2022 - 01.2023
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for luxury restaurant.
- Opened and closed seating sections according to volume of guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Backed up servers by checking on tables and retrieving items for guests.
Head Hostess
Coco Restaurant - Opera Garnier
06.2020 - 01.2022
- Welcome and guide around 700 customers per day, and manage a team of 10 hostesses.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Head Hostess
Roxie Restaurant
11.2018 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Social And Economic Bachelor
Lycée Paul Doumer
Paris 07.2014
Skills
- High-Volume Dining
- Reservation Setting
- Table Setting Arrangements
- Guest Flow
- Reservation planning
- Group reservations management
- Performance improvement
Languages
French
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Head Hostess
Matsuhisa Restaurant - Royal Monceau
01.2022 - 01.2023
Head Hostess
Coco Restaurant - Opera Garnier
06.2020 - 01.2022
Head Hostess
Roxie Restaurant
11.2018 - 03.2020
Social And Economic Bachelor
Lycée Paul Doumer
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