
Experienced professional with 34 years in the hospitality/restaurant industry. Passionate about strategic development and B2B project management. Proven expertise in customer satisfaction, team management, and profitability enhancement. Analytical visionary with a mastery of CRM tools and SaaS solutions.
Management & Leadership
Encadrement
Formation et développement de compétences
Développement commercial
Prospection BtoB
Gestion d'opportunités
Négociation de contrats
Gestion opérationnelle
Optimisation des processus
Reporting analytique
Gestion RH
Outils informatiques
Microsoft Office
Plateformes CRM
Salesforce
Hubspot
Marketing automation
Mailchimp
Soft skills
Communication persuasive
Esprit d'équipe
Gestion du stress
Pensée critique