EXCEL, WORD
BOURGEOIS Ivan Brice
Senior Sales Advisor
Thonon-les-Bains
Summary
Vendeur Senior passionné par l’univers du luxe, avec 8 ans d’expérience dans la vente haut de gamme et l’excellence client. Expertise dans la conseillerie sur-mesure, la fidélisation d’une clientèle exigeante et la gestion des relations clients VIP. Doté d’un sens aigu du service, d’une parfaite maîtrise des techniques de vente consultative et d’une connaissance approfondie des marques et tendances du secteur. Rigoureux, élégant et à l’écoute, je mets mon savoir-faire au service d’une maison prestigieuse pour renforcer son image et maximiser son chiffre d’affaires.
Overview
3
3
years of professional experience
4025
4025
years of post-secondary education
3
3
Languages
Work History
Conseiller de vente Senior
IQOS Phillip Morris
06.2024 - 12.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
Conseiller de vente
BURBERRY
12.2023 - 03.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Prepared merchandise for sales floor.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Conseiller de vente
CELINE
01.2022 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Solved customer challenges by offering relevant products and services.
Education
Baccalauréat Professionnel - Electrotechnique
CFI
Paris, France07-2009
Brevet Technique Supérieur - Electrotechnique
CFI
Paris, France07-2011
Skills
Product sales
Customer service
Sales development
Customer needs assessment
Teamwork and collaboration
Listening skills
Inventory control
Payment processing
Problem-solving
Personal Information
- Nationality: Française
- Driving License: B
- Switzerland Work Permit: G
Vehicle
Véhiculé
Software
Timeline
Conseiller de vente Senior
IQOS Phillip Morris
06.2024 - 12.2024
Conseiller de vente
BURBERRY
12.2023 - 03.2024
Conseiller de vente
CELINE
01.2022 - 04.2023
Baccalauréat Professionnel - Electrotechnique
CFI
Brevet Technique Supérieur - Electrotechnique
CFI
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