Zhilin Gao
Claim Handler
Dublin
Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work History
Claims Processor
ALLIANZ PARTNER
03.2015 - Current
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated accuracy and quality of data entered into agency management system.
- Followed up with customers on unresolved issues.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Managed to process 60 to 70 claims per day.
Administrative Assistant
B Software Solutions
09.2014 - 02.2015
- Organizing and storing paperwork, documents and computer-based information.
- Answer phone calls and dealing with e-mails.
- Managing invoicing and expenses records.
- Post and receive mails.
- Typing
Early Childcare Assistant
Little Stars Crèche And Montessori
07.2011 - 08.2013
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Promoted learning and social development through structured and unstructured playtime.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Receptionist and Assistant
Health And Harmony Clinic
11.2008 - 11.2011
- Answering any patient’s queries.
- Office administration and filing.
- Good telephone manner.
- Appointment scheduling and message taking.
- Solving problems.
- Assisting doctor with treatments such as hot cupping, massage, Acupuncture, dispensing medication.
- Maintain clinic environment.
Education
No Degree - Human Resources Management
National College of Ireland
Ireland 09.2014 - 06.2015
No Degree - FETAC Level 5 Payroll Manual And Computerised
Baldoyle Training Centre
Ireland 11.2014 - 01.2015
No Degree - FETAC Level 6 Montessori Method of Education
The College of Progressive Education
Ireland 09.2011 - 06.2012
No Degree - FETAC Level 5 Childcare Major Award
The College of Progressive Education
Ireland 09.2010 - 06.2011
Associate Degree in Nursing - Nursing Practice
Jiguang Technology College
China 09.2005 - 06.2008
Skills
Transactions Reconciliation
Claims Review
Regulatory Compliance
Claims
Customer Service
New Policies Processing
Teamwork and Collaboration
Timeline
Claims Processor
ALLIANZ PARTNER
03.2015 - Current
No Degree - FETAC Level 5 Payroll Manual And Computerised
Baldoyle Training Centre
11.2014 - 01.2015
Administrative Assistant
B Software Solutions
09.2014 - 02.2015
No Degree - Human Resources Management
National College of Ireland
09.2014 - 06.2015
No Degree - FETAC Level 6 Montessori Method of Education
The College of Progressive Education
09.2011 - 06.2012
Early Childcare Assistant
Little Stars Crèche And Montessori
07.2011 - 08.2013
No Degree - FETAC Level 5 Childcare Major Award
The College of Progressive Education
09.2010 - 06.2011
Receptionist and Assistant
Health And Harmony Clinic
11.2008 - 11.2011
Associate Degree in Nursing - Nursing Practice
Jiguang Technology College
09.2005 - 06.2008