Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Zayed Almutawa

Zayed Almutawa

Abu Dhabi,UAE

Summary

I am a dedicated student currently pursuing my studies at Zayed University in Abu Dhabi. I've chosen to major in Business Intelligence within the Bachelor of Science in Information Systems and Technology Management, jointly offered by the College of Business. My journey into the realm of business intelligence and technology management stemmed from a profound interest in leveraging innovative solutions to address real-world challenges. As I immerse myself in my studies, I am fascinated by the intersection of business and technology. What intrigues me about Business Intelligence is its capacity to derive insightful conclusions from extensive and intricate datasets, empowering organizations to make informed decisions. It's akin to unlocking valuable insights within the data, driving strategic initiatives and enhancing business performance. The opportunity to contribute to advancements across diverse sectors, leveraging cutting-edge technology and business acumen, inspires me daily.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Associate

Medcare Medical Center
Dubai, UAE
06.2023 - 12.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Handled billing and payment issues following guidelines, resolving disputes properly.

Volunteer

AFC CHAMPIONS LEAGUE
Al Ain, United Arab Emirates
03.2024 - 03.2024
  • Crowd Control: Managed crowd flow and addressed issues.
  • Ticketing and Entry: Checked tickets and ensured smooth entry.
  • Assistance: Provided support to spectators as needed.

Volunteer

AJP TOUR UAE NATIONAL JIU_JITSU COMPETITON
Abu Dhabi, United Arab Emirates
02.2024 - 02.2024
  • Referee Assistance: Supported referees in managing matches.
  • Participant Check-in: Assisted with participant registration and check-in.
  • Facility Maintenance: Helped maintain order and organization of the venue.

Partner Challenge

Emirates Islamic Bank
Abu Dhabi, UAE
08.2023 - 12.2023
  • Developed and implemented strategies to enhance UAE nationals employment satisfaction.
  • Monitored partner performance and provided feedback on areas of improvement.
  • Collaborated with colleagues and staff to maximize team efficiency.

Partner Challenge

IOpener
Abu Dhabi, UAE
01.2023 - 06.2023
  • Evaluated productivity and quality of service and made recommendations for improvement to reach firm's short-term and long-term goals.
  • Networked with other professionals and organizations to expand contacts and opportunities.

Partner Challenge

Zayed University
Abu Dhabi, UAE
08.2022 - 12.2022
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Provided outstanding service to all individuals, promoting effective, and lasting awareness of special needs.

Intern

Yahsat
Abu Dhabi, UAE
06.2021 - 08.2021
  • Cybersecurity training as an intern with Yahsat.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Analyzed problems and worked with teams to develop solutions.

Education

High School Diploma -

Al Wurood Private School, Abu Dhabi, UAE
06-2010

High School Diploma -

Raha International School, Abu Dhabi, UAE
06-2019

IB Curriculum

High School Diploma -

Gems American Academy, Abu Dhabi, UAE
06-2021

Bachelor of Science - Business Intelligence

Zayed University, Abu Dhabi, UAE
08.2022 - 05.2026

Skills

  • Ability to work in a team and independently
  • Ability to work under pressure
  • Fast Learner
  • Critical Thinker
  • Data gathering
  • Lead management

Accomplishments

In my volunteer work, I was honored with leadership awards for my impactful contributions. Additionally, I received the Top 5 Highest IQ Award from the Minister of Education in Dubai, recognizing my academic excellence. These achievements reflect my leadership skills and commitment to making a positive impact in both community service and academics.

Languages

English
Fluent
Arabic
Native

Affiliations

  • Travelling
  • Tennis
  • Swimming
  • Water Sports
  • Video Games

Timeline

Volunteer - AFC CHAMPIONS LEAGUE
03.2024 - 03.2024
Volunteer - AJP TOUR UAE NATIONAL JIU_JITSU COMPETITON
02.2024 - 02.2024
Partner Challenge - Emirates Islamic Bank
08.2023 - 12.2023
Customer Service Associate - Medcare Medical Center
06.2023 - 12.2024
Partner Challenge - IOpener
01.2023 - 06.2023
Partner Challenge - Zayed University
08.2022 - 12.2022
Zayed University - Bachelor of Science, Business Intelligence
08.2022 - 05.2026
Intern - Yahsat
06.2021 - 08.2021
Al Wurood Private School - High School Diploma,
Raha International School - High School Diploma,
Gems American Academy - High School Diploma,
Zayed Almutawa