Zainabu Namuddu
Sharjah
Summary
Dynamic leader with a proven track record at Kuwait Food Company, enhancing operational efficiency and customer satisfaction. Excelled in inventory management and team leadership, driving performance improvements and fostering a customer-oriented environment. Skilled in conflict resolution and staff mentoring, significantly boosting team productivity and service quality.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Kuwait Food Company
06.2018 - 06.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Acting Warehouse-team-leader (Temporary)
Kuwait Food Company
01.2023 - 06.2023
- Supervised warehouse operations by managing employees during shifts.
- Performed inventories and stocked new equipment and Product.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Increased accuracy in order fulfillment by closely monitoring team performance and addressing issues promptly.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Optimized inventory control by conducting regular audits and implementing accurate tracking systems.
- Improved warehouse efficiency by implementing effective team management strategies and workflow processes.
- Boosted customer satisfaction rates by consistently meeting or exceeding shipping deadlines through efficient warehouse management practices.
- Enhanced employee productivity through consistent coaching, performance evaluations, and targeted training initiatives.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Promoted a positive work culture by fostering open communication among team members and recognizing individual achievements regularly.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Managed timely and effective replacement of damaged or missing products.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Kept work areas neat, clean and free from debris.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
Employee Service Associate
Kuwait Food Company
01.2022 - 06.2022
- Greeted employees and offered assistance for increased employee satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with transportation and Accommodation duties.
- Increased employee satisfaction by resolving complex issues and providing exceptional service at all times.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Enhanced employee satisfaction by providing timely and efficient assistance in various service tasks.
- Provided accurate answers and solutions to employee concerns, inquiries and complaints.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Coordinated with internal departments to ensure seamless support for employees'' needs across various channels.
Inventory Controller -Temporary
Kuwait Food Company
01.2019 - 12.2019
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Performed data entry and completed proper paperwork.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Education
Post Graduate Diploma In Supply Chain Management - Supply Chain And Logistics
Westford University
Sharjah Bachelor In Information Systems And Technology - Management Information Systems
Uganda Technology And Management University
Uganda09.2016
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Shift Management
- Customer-Oriented
- Food Service Background
- Adaptability
- Supervisory skills
- Supply Chain Management
- Customer Service
- Team Leadership
- Inventory Management
- Coaching and Mentoring
- Collaboration and Teamwork
- Cost controls
- Inventory Management Softwares
Languages
English
Advanced (C1)
Timeline
Acting Warehouse-team-leader (Temporary)
Kuwait Food Company
01.2023 - 06.2023
Employee Service Associate
Kuwait Food Company
01.2022 - 06.2022
Inventory Controller -Temporary
Kuwait Food Company
01.2019 - 12.2019
Restaurant Manager
Kuwait Food Company
06.2018 - 06.2024
Post Graduate Diploma In Supply Chain Management - Supply Chain And Logistics
Westford University
Bachelor In Information Systems And Technology - Management Information Systems
Uganda Technology And Management University
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