Zainab Bibi
Rennes
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Hagkaup
Reykjavik
12.2019 - 12.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Waitress
Shalimar Pakistani Cuisine
Reykjavik
02.2021 - 08.2021
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Education
Associate of Science - Linguistics
University of Iceland
Reykjavik 08-2021
Master of Arts - Master of Arts English
University of The Punjab
Pakistan 11-2019
Bachelor of Arts - Art Teacher Education
Punjab University Lahore
Pakistan 04-2017
Skills
- Team Building and Leadership
- Complaint resolution
- Coordinating Service Initiatives
- Customer Relationship Management
- Good communication skills
- Problem Resolution
- Customer Order Management
Languages
Urdu
First Language
English
Proficient (C2)
C2
French
Intermediate (B1)
B1
Hindi
Proficient (C2)
C2
Timeline
Waitress
Shalimar Pakistani Cuisine
02.2021 - 08.2021
Customer Service Representative
Hagkaup
12.2019 - 12.2020
Associate of Science - Linguistics
University of Iceland
Master of Arts - Master of Arts English
University of The Punjab
Bachelor of Arts - Art Teacher Education
Punjab University Lahore
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