Zabdi Garelli

• Configure and deploy application environments including Mock-up, UAT, and Production.
• Perform application setup, parameterization, and data initialization.
• Manage software upgrades and version migrations.
• Coordinate technical integrations including SSO, SMTP, and SFTP.
• Support database restoration and environment maintenance activities.
• Collaborate with client IT teams and internal stakeholders.
• Support testing phases, go-live preparation, and hypercare activities.
• Manage user access, incident analysis, and enhancement requests.

• Contributed to Team ERP implementation projects.
• Gathered and analyzed business requirements.
• Managed Product Backlog items and project deliverables.
• Configured application modules and business rules.
• Conducted functional testing and validation activities.
• Produced technical and functional documentation.
• Provided Level 3 application support and issue resolution.
• Environment: Kofax KTA, Microsoft SQL Server, Azure DevOps, SharePoint

• Led business requirements analysis workshops.
• Designed workflows, governance rules, and document management processes.
• Configured document management solutions.
• Delivered administrator and end-user training sessions.
• Provided post-implementation support and customer assistance.

• Implemented collaborative and document management solutions.
• Configured security roles, workflows, and user permissions.
• Conducted user acceptance testing and validation.
• Delivered training sessions to administrators and end users.
• Supported users after deployment and during operational phases.

• Deployment and implementation of a new Electronic Document Management (EDM) system within the department: EVERTEAM solution.

• Facilitation of functional workshops with project managers to refine and validate business requirements.

• Coordination and execution of testing activities, drafting and monitoring of non-conformity reports, follow-up and proposal of system enhancements, workstation configuration, user support, and training.

• Implementation of the EDM process across all stages: document scanning (KOFAX), indexing and classification according to the appropriate coding standards, quality control (verification of digitized data compliance), and validation of archiving in accordance with regulatory requirements.

• User account administration, access rights management, data updates, and data processing through web services.