Yungli TSENG
Dammartin-en-Goële,France
Summary
- Exceptional team player able to work effectively with cross-functional teams and diverse stakeholders.
- Seasoned professional focused on SAAS solutions. Committed to enhancing operational performance and efficiency through problem-solving and strategic implementation.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Customer Support & Operation Specialist
Container xChange (SaaS logistics solution)
Paris , France
10.2023 - Current
- Provided outstanding customer support, solving escalations and critical cases.
- Streamlined internal operation processes to improve efficiency.
- Analysed key performance indicators to drive operational excellence.
- Regularly identified technical issues and worked closely with the IT department, leading to quick problem-solving.
Onboarding Specialist
Container xChange (SaaS logistics solution)
Paris, Remote
09.2021 - 10.2023
- Ownership of partner onboarding, from account creation to their first traction on the marketplace.
- Comprehensive understanding and ability to solve the problems and minimize roadblocks during the customer success.
- Oversaw partners' daily operations to achieve high operational performance.
Project Manager
TAITRA (Trade promoting organization)
Taipei City, Taiwan
01.2014 - 07.2019
- Provided tailored digital solutions for companies to expand their reach and online presence.
- Support local sellers in successfully onboarding Taiwantrade’s B2B marketplace. Provided on-site/online training during the implementation.
- Ensure the partner's operational excellence (product selection, document preparation, selling compliance, pricing, performance, and traffic analysis).
- Monitor the seller accounts and provide consultation for their continuous growth.
Education
Master of Science - Management
IESEG School of Management
Lille, France 09.2019 - 06.2021
Bachelor of Arts - International Relations
National Chengchi University
Taipei City, Taiwan 09.2009 - 06.2013
Skills
- Client relationship building
- CRM Tools: Salesforce/Zendesk
- Microsoft Office Suite/Google workspace
- Workspace tools: Miro/Jira/Confluence
- Data analysis
- Database management
Languages
English
Fluent
French
Intermediate
Chinese (Mandarin)
Native
Japanese
Intermediate
Timeline
Customer Support & Operation Specialist
Container xChange (SaaS logistics solution)
10.2023 - Current
Onboarding Specialist
Container xChange (SaaS logistics solution)
09.2021 - 10.2023
Master of Science - Management
IESEG School of Management
09.2019 - 06.2021
Project Manager
TAITRA (Trade promoting organization)
01.2014 - 07.2019
Bachelor of Arts - International Relations
National Chengchi University
09.2009 - 06.2013
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