Youssef Wafa

• Fielded requests from information from outside parties and wrote professional correspondence in response.
• Answered phone calls and emails for management team during busy periods.
• Created and distributed invoices to customers.
• Collected customer information for new orders, verified details and obtained missing data to meet project requirements.
• Drafted outgoing correspondence in appropriate tone and style.
• Liaised with relevant parties using appropriate communication channels.
• Calculated bills for customer orders, collected fees and updated tracking system with new totals.
• Provided clients with accurate cost estimations.
• Addressed incoming requests for information, inquiries, and complaints.
• Carried out duties with strict compliance to company standards and policies.

• Liaised with relevant parties using appropriate communication channels.

Leadership Experience
Class Representative, (2017-2023)

Represented the class for 7 years, serving as the primary point of contact between students and faculty
Participated in regular meetings with faculty, expressing concerns and suggestions to improve the educational experience
Collaborated with other students to identify problems and develop solutions, promoting a positive learning environment
Vice President of the Student Council (2020-2023)

Played a key role in making important decisions for the student body, fostering a sense of community and engagement
Coordinated and led various student events, activities and initiatives to improve the academic and social environment
Worked closely with the board president and other members to implement policies and programs beneficial to students.

School Delegate (2021-2023)

Represented the students of the establishment for 3 years, serving as an intermediary between students and the administration
Actively participated in meetings and committees, communicating student concerns and suggestions to administration
Played a key role in the development and implementation of policies and initiatives aimed at improving the school environment and educational experience
Collaborated with staff and students to identify and resolve issues, and to encourage a positive and inclusive learning culture