Yesenia Garcia
Miami
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
30
30
years of professional experience
Work History
Material Account Manager
ATR AMERICAS
Miami
01.2014 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Addressed customer questions and concerns regarding products and services.
- Managed a portfolio of top accounts, ensuring high levels of customer satisfaction and retention.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
Account Manager
HEICO Component Repair Group
Miami
01.2002 - 12.2014
- Handled and prepared quotes for assigned customers, ensuring accuracy and alignment with customer requirements.
- Created and delivered weekly status reports to keep assigned customers informed on project progress and timelines.
- Provided time-sensitive service, expediting requests with urgency and attention to detail as per customer needs.
- Attended shop and production meetings, actively participating in the creation of business plans and discussion of key operational strategies.
- Coordinated and facilitated conference calls with customers as necessary, ensuring clear communication and alignment on project goals and expectations.
Legal Assistant
Law Offices of Quintero, Remy and Garcia, P.A.
Miami
06.1994 - 11.2002
- Reviewed and prepared legal documents, such as contracts, pleadings, motions, briefs, memoranda of law and discovery requests.
- Maintained client confidentiality in all matters.
- Assisted with document production and deposition preparation.
- Organized exhibits for trial proceedings.
- Proofread drafts of legal documents for accuracy in grammar and punctuation.
- Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
- Managed office scheduling and kept accurate notes on deadlines, motions, and other dates.
- Generated reports summarizing case progress for internal use.
- Ensured that all paperwork was properly filed according to established procedures.
Education
Associate of Science - Criminal Justice
Miami-Dade Community College
Miami, FL05-1986
Skills
- Customer Service
- Account Management
- Acquiring new customers
- Excellent communication skills
- Teamwork and Collaboration
- Team Training
- Client Relationship Management
- Lead Development
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Material Account Manager
ATR AMERICAS
01.2014 - Current
Account Manager
HEICO Component Repair Group
01.2002 - 12.2014
Legal Assistant
Law Offices of Quintero, Remy and Garcia, P.A.
06.1994 - 11.2002
Associate of Science - Criminal Justice
Miami-Dade Community College
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