Yassir Bennani
Operationnal & Success Management expert
Paris
Profil professionnel
- 12 Years Management Experience in EMEA : 85,000 customer positions & 74 direct reports.
- Proven ability to drive business growth and expansion within the EMEA region,
- ITIL-Certified Management and Recruitment.
- Exceptional Recruitment Success: 250 IT profiles across 3 continents (19 countries) in 9 years,.
Vue d'ensemble
17
17
years of professional experience
6
6
years of post-secondary education
Expérience professionnelle
Talent Aquistion & Ressources Coordinator
Ntt Data Services
Paris
12.2015 - 08.2023
- Gestion de plus de 200 recrutements sur EMEA sur 12 langues
- Expertise en Sourcing et Matching des profils candidats.
- Suivi et reporting /alimentation base de connaissances.
- Suivi rigoureux des indicateurs clés de performance liés au recrutement.
- Gestion relations clients : analyse besoins, propositions de profils.
- Réalisation d'entretiens préliminaires par téléphone /vidéoconférence.
- Création ; développement et diffusion d'annonces attractives sur divers supports.
- Collaboration étroite avec les responsables du recrutement pour comprendre leurs besoins spécifiques en matière de personnel.
- Utilisation des outils technologiques pour optimiser le processus de chasse aux talents et suivre les performances.
- Négociation des offres d'emploi avec les candidats retenus en tenant compte des budgets alloués.
- Mise en place de partenariats stratégiques avec les écoles, universités et organismes professionnels pour attirer des talents prometteurs.
- Identification et sélection de candidats potentiels pour divers postes dans l'entreprise.
- Participation aux salons de l'emploi, forums et événements professionnels pour promouvoir la marque employeur de l'entreprise.
- Participation aux entretiens de recrutement et accompagnement des managers à la prise de décision.
- Suivi des candidatures depuis la planification des entretiens jusqu'à la proposition d'embauche, réalisation de feedbacks.
- Extensive Recruitment Experience: Managed over 250 recruitment processes across EMEA.
- Multilingual Proficiency: Possess fluency in 4 languages.
- Sourcing and Matching Expertise: Demonstrate exceptional skills in sourcing and matching candidate profiles to specific roles.
- Data-Driven Approach: Utilize data analytics and reporting techniques to track key performance indicators (KPIs).
- Customer Relationship Management (CRM): Build and maintain strong customer relationships with customers & organisation.
- Screening and Interviewing Expertise: Conduct preliminary telephone and videoconference interviews to assess candidates' suitability for the role, identifying promising individuals for further evaluation.
- Employer Branding and Marketing: Develop, and distribute compelling job advertisements across various platforms, effectively attracting and engaging top talent.
- Collaborative Leadership: Collaborate closely with managers to understand their specific staffing requirements.
- Technology-Savvy Approach: Leverage technological tools and platforms to streamline the talent sourcing process.
- Strategic Partnerships: Develop and maintain strategic partnerships with educational institutions, professional organizations, and industry networks.
- Candidate Identification and Selection: Identify and evaluate potential candidates for various positions within the organization, ensuring alignment with company culture, values, and strategic goals.
- Employer Branding Advocacy: Actively participate in job fairs, forums, and professional events to promote the company's employer brand and attract qualified candidates.
- Recruitment Interview Participation: Assist in conducting recruitment interviews .
- Comprehensive Candidate Management: Manage the entire candidate journey from interview scheduling to offer presentation and feedback delivery, ensuring a seamless and positive candidate experience.
EMEA Service Desk Management & Success Management
Dell
Paris
01.2007 - 12.2016
- Contractual Objective Management: Successfully managed contractual objectives for a large multinational corporation across EMEA, encompassing 85,000 customer seats across diverse populations.
- Team Leadership and Management: Effectively led and managed a team of 74 contributors, applying ITIL v3 principles to ensure operational excellence and team alignment.
- Project Management Expertise: Played a pivotal role in the project management of the transition from DELL to NTT DATA.
- Process and Procedure Implementation..
- Performance Monitoring and Evaluation: Conducted regular assessments of service level agreements (SLAs) and key performance indicators (KPIs) to track progress, identify areas for improvement, and drive continuous improvement.
- Operational Coordination and Supervision: Coordinated and supervised day-to-day operational activities, ensuring smooth execution of tasks, adherence to deadlines, and the achievement of organizational goals.
- Process Improvement Champion..
- Team Leadership and Change Management.
- HR Needs Assessment and Management: Assessed HR needs, including recruitment, training, and skill development, to ensure the workforce was equipped to meet organizational demands.
Formation
Master - Recrutement
Icademie
Paris 05.2023 - 02.2024
Licence professionnelle - Informatique
ITIL Foundations
Austin ( USA ) 11.2014 - 12.2014
Licence professionnelle - Informatique
HDI
Austin ( USA ) 03.2014 - 04.2014
Diplôme d'ingénieur - Textile
Institut Ingénieurie Textile
Verviers 09.1999 - 07.2000
BTS - Textile
Esith
Casablanca 09.1997 - 07.1999
BTS - Informatique de gestion
Ort Montreuil
Paris 09.1995 - 06.1997
Baccalauréat - STT Informatique de gestion
Ort
Casablanca 09.1994 - 07.1995
Compétences
- Sales & Service Delivery Expertise
- Project Management & Execution
- Success Management
- Recruitment Expertise:
- Strong Interpersonal & Teamwork Skills
Key Skills
- Employer Branding Expertise.
- Adaptability and Problem-Solving.
- Proven Strategic and Operational Leadership.
- Recruitment Process Management Expertise.
- Objective Candidate Evaluation.
Langues
Français
Langue maternelle
Anglais
Avancé (C1)
Arabe
Langue maternelle
Espagnol
Intermédiaire (B1)
Informations complémentaires
- Sports
- Travelling
- Arts
Disponibilités
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Frise chronologique
Master - Recrutement
Icademie
05.2023 - 02.2024
Talent Aquistion & Ressources Coordinator
Ntt Data Services
12.2015 - 08.2023
Licence professionnelle - Informatique
ITIL Foundations
11.2014 - 12.2014
Licence professionnelle - Informatique
HDI
03.2014 - 04.2014
EMEA Service Desk Management & Success Management
Dell
01.2007 - 12.2016
Diplôme d'ingénieur - Textile
Institut Ingénieurie Textile
09.1999 - 07.2000
BTS - Textile
Esith
09.1997 - 07.1999
BTS - Informatique de gestion
Ort Montreuil
09.1995 - 06.1997
Baccalauréat - STT Informatique de gestion
Ort
09.1994 - 07.1995
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