YASSIN ELSHAMY
Bordeaux,France
Summary
A highly skilled professional with expertise in communication, leadership, and public relations. Demonstrates multicultural sensitivity and diplomatic articulation, ensuring effective collaboration in diverse environments. Proficient in quality assurance and inventory management, with a strong analytical mindset and problem-solving abilities. Fluent in multiple languages, offering exceptional listening proficiency and calm composure under pressure. Committed to maintaining high hospitality standards and optimising time management for efficient operations. Career goals include leveraging financial reporting skills to enhance organisational success.
Overview
8
8
years of professional experience
Work history
Project Leader
University Bordeaux Montaigne Cultural and Social Debates Program
10.2023 - 09.2025
- Led university projects on cultural and social issues, collaborating with prestigious professors.
- Developed and executed strategies within university regulations, ensuring compliance and impact.
- Presented at major university conferences on humanitarian aid, contributing to impactful debates.
Supply chain and sales trainee
Mediqia SAS
Bordeaux, Gironde
03.2025 - 08.2025
- Enhanced supplier performance through regular reviews and constructive feedback.
- Collaborated with sales team to forecast product demand accurately.
- held primary responsibility for stock management
- Presented sales pitches effectively, resulting in higher interest from prospective clients.
- Assisted in maintaining stock levels for optimum availability of products.
- Cold-called potential prospects to increase new business leads.
- Prepared invoices for customers with large orders or special sales types.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Identified potential business opportunities through market research.
support team member in inventory accuracy
R GIS: Inventory, Asset, Merchandising & Supply Chain Solutions
Bordeaux, Gironde
01.2024 - 11.2024
- Support in store planning
- Merchandising
- Store development
- Utilised advanced analytics tools for more accurate demand forecasting.
Guest relations agent
Hotel Rixos El Alamein
El Alamein,Egypt
06.2024 - 09.2024
- Escalated serious issues to management proactively, reducing negative impact on the hotel's image.
- Facilitated communication between departments, ensuring seamless service delivery.
- Collaborated closely with housekeeping staff ensuring rooms were ready upon guest arrival.
- Conducted regular room inspections to ensure cleanliness and comfort.
- Greeted and checked-in guests promptly and professionally.
- Encouraged team spirit within the department leading to improved productivity.
- Managed front desk operations efficiently, creating a welcoming environment for guests.
Managed and pre-event logistics
Agence Cadences: Event management company in Bordeaux
12.2022 - 06.2023
- Organized and executed event planning, including hosting and guest management
- Served as representative and host for a yacht event
- Facilitated staff training, resulting in better customer service.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Led performance reviews, identified areas for improvement.
- Conducted venue inspections for optimal space utilisation.
- Led post-event evaluation, improving future performance.
- Handled client queries promptly delivering superior customer service.
- Organised diverse team members, fostering a collaborative work environment.
- Designed event set-up and displays to match client requests.
- Oversaw guest registration process ensuring a warm welcome for all attendees.
Team leader
Vodafone UK, Cairo, Egypt
Alexandria,Egypt, Egypt
01.2022 - 06.2022
- Handled incoming calls and responded to customer inquiries promptly and professionally
- Provided billing support, addressing customer concerns with accuracy and efficiency
- Offered personalized product recommendations based on customer needs and preferences
- Ensured high-quality service delivery to maintain customer satisfaction and loyalty
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Fostered a high-performing environment to drive productivity and quality.
- Improved customer satisfaction through close collaboration with the team.
- Led project coordination, resulting in timely delivery.
- Reduced staff turnover with an effective motivation strategy.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
Internship
Unilever Egypt
02.2018 - 02.2018
- Completed a 2-week internship organized by my school at Unilever, gaining insight into their operational systems and diverse branches
Education
Diploma of Higher Education - LCS Section (Foreign and Regional Languages, Cultures and Societies)
University Bordeaux Montaigne
09.2022 -
Baccalauréat Générale BAC -
Lycée Français d'Alexandrie & Lycée Molière d'Alexandrie
Alexandria,Egypt 09.2006 - 09.2021
Skills
- Multicultural sensitivity
- Tenacity and resilience
- Calm composure
- Fluent english communication
- Listening proficiency
- Diplomatic articulation
- Professional discretion
- Communication skills
- Leadership
- Public Relations
- Quality Assurance
- Multilingual
- Office stock management
- Stock management and ordering
- Calm under pressure
- Inventory management
- Knowledge in hospitality standards
- Diplomatic handling
- Problem-solving
- Great time management
- Time management optimisation
- Analytical mindset
- Team Leadership
- Financial reporting
- Equipment Maintenance
LANGUAGES
Arabic
Fluent
English
Fluent
French
Intermediate
Affiliations
- Fishing
- Basketball
- Activities
- Table tennis
- Family gatherings
- positive environment
Timeline
Supply chain and sales trainee
Mediqia SAS
03.2025 - 08.2025
Guest relations agent
Hotel Rixos El Alamein
06.2024 - 09.2024
support team member in inventory accuracy
R GIS: Inventory, Asset, Merchandising & Supply Chain Solutions
01.2024 - 11.2024
Project Leader
University Bordeaux Montaigne Cultural and Social Debates Program
10.2023 - 09.2025
Managed and pre-event logistics
Agence Cadences: Event management company in Bordeaux
12.2022 - 06.2023
Diploma of Higher Education - LCS Section (Foreign and Regional Languages, Cultures and Societies)
University Bordeaux Montaigne
09.2022 -
Team leader
Vodafone UK, Cairo, Egypt
01.2022 - 06.2022
Internship
Unilever Egypt
02.2018 - 02.2018
Baccalauréat Générale BAC -
Lycée Français d'Alexandrie & Lycée Molière d'Alexandrie
09.2006 - 09.2021
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