Yasmina Bouselsal

• Full operational oversight of a newly delivered boutique hotel residence, ensuring a seamless transition from project completion to live household operations.
• Acting as primary liaison between the principal, their family office with regular reports.
• Supervision and coordination of all household departments including housekeeping, service, security, drivers, gardeners and maintenance teams.
• Establishment and implementation of operational processes, procedures and service standards across the estate.
• Oversight of human ressources related matters for household staff, including recruitment, onboarding, training, scheduling and performance follow-up.
• Management and coordination of third-party contractors and service providers, ensuring compliance with standards, timelines and confidentiality requirements.
• Oversight of household budgets, purchasing, inventories and assets, with regular reporting to the principals.
• Coordination of high-level hospitality, guest experience, concierge and lifestyle services.
• Management and organization of private and professional events on the property, in compliance with protocols.
• Ensuring the highest levels of discretion, privacy and operational excellence at all times.

• Receive guests in a welcoming and professional manner, delivering personalised service when required.
• Cultivating positive professional relationships with principals and family members for supportive, trusted collaboration.
• Coordination of the housekeeping teams to maintain cleanliness, hygiene and presentation at 5* standards.
• Handling of daily back-of-house processes effectively and efficiently for smooth house running.
• Ensure timely delivery of breakfast, lunch, and supper tailored to family schedules.
• Flexibility to meet changing family demands for round-the-clock domestic support.
• Planning and coordination of special events, leading staff to achieve exceptional quality and professionalism throughout.
• Anticipation of the needs of the clients consistently forward thinking to best solve problems before there arose.
• Concierge service on demand.

• General coordination of the events for the household.
• Move in assistance in collaboration with the interior designer as new apartment for the family.
• Collection and control of furniture and items delivery.
• Training of the housekeepers with strict protocol implementation.
• Administrative correspondence secretariat and invoices management of contractors and service providers.
• Budget management related to property and daily living expenses.
• Organisation of personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Resolution of any kind of problem related to the smooth running of the household.
• Management of the principal issues with efficiency and expertise, delivering exceptional, customised service.

• Global organisation and overall management of guest stay.
• Managed day-to-day household operations and supervision of the team of housekeepers, chef, butlers, drivers and gardeners.
• Oversight of the diary management for family, coordinating appointments and events organisation.
• Control of the budget associated with all activities and weekly report to the clients.
• Organisation of the childrenʼs daily sports activities and entertainment.
• Full concierge service for the customers such as booking of restaurants, night club, yacht, helicopter.

• Global organisation and overall management of guest stay.
• Setting up the breakfast buffet.
• Communication of the menu request from the client to the chef.
• Setting and clearing the table.
• Service according to the client's wishes, formal and informal.
• Management of customer's purchasing and budget control.
• Control of property maintenance.
• Resolution of any problem related to the property and the clients.
• Household staff management.
• On-demand concierge service.

• Global organisation and overall management of guest stay.
• Setting up the breakfast buffet.
• Communication of the menu request from the client to the chef.
• Setting and clearing the table.
• Service according to the client's wishes, french, Russian, or personalised plate service.
• Management of customer's purchasing and budget control.
• Control of property maintenance.
• Resolution of any problem related to the property.
• Organisation of the interventions of the various service providers.
• Household staff management.

• Administrative management of the properties.
• Negotiation and management of the contracts with service providers.
• Tracking and payment of invoices.
• Staff recruitment, training and management for high quality service according to five stars standards.
• Organisation of employee's schedule.
• Control of the properties maintenance and report on issues.
• Resolution of any problems related to the chalets and management of the proper functioning of the property as a whole.
• Customer reception, house visit and organisation of guest stay.
• Check in and checkout with estimate of the damage caused to the property if applicable, when rented.
• Full concierge service for the customers such as booking of restaurants, night club, activities, transportation...

• Global organisation and overall management of guest stay.
• Household staff management.
• Management of customer's purchasing and budget control.
• Control of property maintenance.
• Resolution of any problem related to the property.
• Organisation of the interventions of the various service providers.
• Setting up the breakfast buffet.
• Communication of the menu request from the client to the chef.
• Setting and clearing the table.
• Service according to the client's wishes, french, russian, or personalised plate service.
• Full concierge service for the customers such as booking of restaurants, night club, activities, transportation...

• Setting up the breakfast buffet.
• Setting and clearing the table.
• Service according to the client's wishes.
• Purchase of the groceries and furnitures required for the smooth running of the house.
• Occasional traditional cuisine.
• Organisation of events as dinner, brunch and birthday party.
• Management of the chalet operating budget and report to the owners.

• Welcome of the guests warmly and professionally, providing personal assistance service as required.
• Service according to the client's wishes.
• Setting up the breakfast buffet.
• Communication of the menu request by the clients to the chef.
• Setting and clearing the table.
• Arranged flowers and decorated living room area.
• Management of customer's purchasing and budget control.
• Control of property maintenance.
• Resolution of any problem related to the property.
• Organisation of the interventions of the various service providers.
  Household staff management.

• Global organisation and overall management of guest stay.
• Setting up the breakfast buffet.
• Communication of the menu request from the client to the chef.
• Setting and clearing the table.
• Service according to the client's wishes, formal and informal.
• Management of customer's purchasing and budget control.
• Control of property maintenance.
• Resolution of any problem related to the property and the smooth running of the client's stay.

• Education of the french language to adults and children aged from five to twelve years old.
• Assessment of the french level profile of each student.
• Development of french lessons adapted to the level of each students using written, audio and visual support.
• Teaching of grammar and conjugation.
• Extension of the french vocabulary through fun and recreational activities, like learning french songs, role play games.
• Homework assistance with active error correction.
• Knowledge test with active correction.
• Punctual collaboration with Alliance Française Washington DC.

• Management of the contentious files.
• Resolution of legal problem related to commercial, civil and penal litigation.
• Drafting of legal conclusions, administrative and legal acts as court summons.
• Assistance to the lawyers during the trials.
• Holding the legal watch.

• Tutoring for students in license degree from first to third grades.
• Demonstration of legal techniques to students, showing correct methods and safe approaches for different actions.
• Education of the legal exercise methodology and homework assistance.
• Resolution of legal practical exercises and case law commentary.
• Support for student integration at university, through the organisation of events on campus.
• Setting up of an online lessons sharing and promotion of the system within the campus.

Position held every summer season during five years on school holidays.

• Management of the housekeeping staff and scheduling of the shifts.
• Implementation of the cleaning procedures.
• Control of the cleaning quality according to five stars standards.
• Control of the linen maintenance.
• Wardrobe organisation.
• Sending and receiving of the linen from the dry cleaner.
• Inventory of the deeds of the house and restocking when necessary.
• Purchase of maintenance and welcome products.

Position held every summer season during four years on school holidays.

• General cleaning of the villa everyday, according to five stars standards.
• Maintenance of household and customer linen.
• Washing, ironing and folding laundry, delicate fabrics and expensive pieces with appropriate methods.
• Cleaning of the area of the swimming pool and roll out of the towels.