Yann ZINENBERG
Marseille,France
Summary
Qualified Lead Business Architect professional experienced with PEGA projects. Maximises practicality and feasibility through expertise and time to market DEVOPS processes. Consistently delivers high-quality results through rigorous specifications and careful backlog management.
Overview
28
28
years of professional experience
7
7
years of post-secondary education
3
3
Certification
Work History
PEGA Lead Business Architect
MGEN
Paris
12.2023 - Current
- Leadership and Strategic Management:Assumed the role of PEGA Lead Business Architect at MGEN starting December 2023, serving as Product Owner.
Managed and filled the product backlog in collaboration with the Product Manager, ensuring tasks were prioritized according to strategic goals for enhanced project alignment and process efficiency. - Team Collaboration and Support:Contributed significantly to the team's expansion by onboarding new members effectively, including a renowned PEGA expert, despite not managing the recruitment process. Facilitated a smooth integration process that rapidly brought new developers up to speed, maximizing their productivity and overall team performance.
- Project Oversight and Documentation:Provided critical direction and oversight during the development of the CRM Employer application, ensuring that all aspects adhered to strategic goals and quality standards. Reviewed user stories post-development to confirm alignment with project objectives and user requirements.
Retroactively documented the entire backlog into a comprehensive functional specification for the MGEN Employer CRM, enhancing clarity and future project scalability. - Technical Proficiency and Industry Insight:Applied deep knowledge of CRM dynamics within the healthcare insurance context, leveraging PEGA technology to achieve business objectives.
PEGA Lead Business Architect
IQERA
Paris, France
02.2023 - 12.2023
- In charge of supporting both business efforts and development efforts of three international dev teams for the IQERA customization of their PEGA CSFS 8.6 Cloud Solution
- Also worked hands in hands with a PEGA LSA and assigned the modeling of IQERA business processes.
- Held client meetings to gather feedback and refine design concepts in real-time.
- Collaborated with project managers to coordinate and oversee the timely execution of PEGA projects.
PEGA Lead Business Architect
AGIRC-ARRCO
Paris
06.2022 - 01.2023
- In charge of supporting development efforts of a dev team for a B2B PEGA CRM implementation of PEGA Customer Service for Insurance
- Obtained the PEGA Business Architect Certification.
Head of PEGA Practice
CNP
Paris, France
07.2018 - 04.2022
- Within the Direction of Information System and Customer Experience
- Certified SAFE Agilist & Certified PEGA System Architect
- Head of the BPM Department within the center of Solutions of CNP’s Information System and Customer Experience Direction
- Management of a portfolio of PEGA projects (Management of up to 20 PEGA System Architects and Business Architects)
- Acted as Scrum Master for a team of up to 6 PEGA developers ranging from CSA to LSA.
CRM Functional Manager & PEGA Business Architect
MGEN
Paris
01.2016 - 07.2018
- Customer Relation Management Direction (DDM GRA) of the MGEN insurance company
- Functional project management for the design, realization and deployment of a PEGA based customer demand processing module
- Business analysis and study of the inception of an IT wide transformation of the Person and Organization research functionality based on Elastic Search
- Business analysis and translations of business requirements into technical requirement
- UML, BPMN and XML (XSD) modeling of business data, processes and architectures.
Functional Manager & Information System Architect
MNT
Paris
10.2010 - 10.2015
- Business Analysis and Project Assistance Direction (DOAMOA) of the MNT insurance company
- Information system architecture and mapping
- Information system evolution planning
- FRONT-OFFICE versus BACK-OFFICE deployment strategy
- UML, BPMN and XML (XSD) Modeling of business data, processes, and architectures
- Business analysis and translations of business requirements into technical requirement
- Functional project management for the realization and deployment of a nationwide FRONT OFFICE built upon a CRM solution (health insurance sector)
- Management of multiple FRONT-OFFICE software offshoot projects.
Software & Information System Expert
LOUIS BERGER
United Kingdom
09.2009 - 09.2010
- Modeling of Business processes used to manage and follow up public transportation markets, both from a financial and physical point of view
- Secured deployment of a WEB application for the tracking and assessment of the Investments of the State Transportation Department
- Workflows of the awarding and execution of public contracts, as well as workflows for the financial and physical follow-up of public markets
- Definition & Implementation of a geographical information system (GIS) pertaining to the WEB mapping of investments and works
- Definition of software and equipment needs
- Composition of computing scopes of work, customer requirements as well as specifications.
Software development director
AREYOUNET
Pantin, France
09.2008 - 09.2009
- In charge of the technical evolution of the AREYOUNET SAAS platform
- Definition of software and equipment needs
- Composition of computing scopes of work, customer requirements as well as specifications
- Recruitment, staffing as well as R&D team management
- JAVA-J2EE application development.
Project director freelance
Senegalese industrial conglomerate
International consultant, San Diego, California, USA
10.2006 - 08.2008
- Technical design, realization and integration of a call center, based on open-source software as well as a custom-made WEB application
- Definition of the technical and software requirements of the call center
- Writing up of a professional call center business plan
- Incorporation of a Senegalese free zone enterprise dedicated to exporting offshore services
- Suppliers and purchases management
- Drafting and realization of a dynamic WEB application, dedicated to letting customers configure their own call center services
- Test writing and PHP programming under the content management DRUPAL framework
- Management of a team of engineers dedicated to the integration of the center equipment
- Project management: ASTERISK / VICIDIAL IP-PBX setup for national and international calls
- Totally redundant gigabit Ethernet network
- Setting a park of tele-operator computer posts.
Project manager
ERCOM SA (on Behalf of NEOGENIA SARL)
10.2006 - 08.2008
- Follow up of several telecom development and study projects
- Follow up of the drafting and development of a reception and decoding module in C on LINUX, for telephony operator data to be received by the French ministry of justice
- Contract prospection and negotiation
- Obtained several software development contracts with ERCOM SA
- Company international representation
- Software and Telecom Project Management
- Drafting and writing up technical studies and business plans.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Delivered projects on time and under budget through strict implementation and cost controls.
Project director
World Bank (on behalf Actelium SARL)
Dakar, Senegal
08.2005 - 09.2006
- Project management for the drafting and realization of an electronic document management system
- Audit of the documentary organization and business processes of the Senegalese customs
- Management of a team of Senegalese software developers in Dakar, Senegal.
Project director
Coco Communications Corp. (on Behalf of Actelium)
Toulouse, Upper Garonne
08.2004 - 09.2006
- Project management for the drafting and realization of a GSM mobile network system, remotely controllable
- Project follow-up and management of customer relations
- Contract prospection and negotiation
- Obtained an 822,000 USD development contract with COCO Communication Corp., headquartered in Seattle, WA, USA
- Writing up of a world bank tender
- Obtained a 320,000 USD software development market for the Senegalese customs, financed by the world bank
- Marketing strategy and R&D strategy definition
- Conducted an audit of the Senegalese customs
- Representation of the company in foreign countries
- Software and telecom project management
- Drafting technical studies and writing up business plans.
- Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
- Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
- Led and motivated talented project teams, achieving targets within stipulated deadlines.
- Negotiated with suppliers to reduce costs.
- Delivered projects on time and under budget through strict implementation and cost controls.
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
- Achieved high client satisfaction through consistent delivery and communication.
R&D Manager
Arguin Communications
San Diego, California, USA
02.2002 - 07.2004
- Management of an R&D team of 15 engineers to design and develop a WIFI wireless protocol stacks.
- MM and SMS layer development for a GSM protocol stack
- Unit, functional and conformance tests for the protocol layers of a GSM/GPRS stack
- Tests were performed on professional test benches (ANITE, Rhodes & Schwarz).
RF engineer
Lucent Technologies
Le Plessis Robinson, France
01.2001 - 01.2002
- Optimization of capacity in a TDD mode UMTS cellular network through theoretical analysis and simulations using MATLAB and Java programming.
Applications engineer
SYNOPSYS
Mountain View
08.1997 - 12.2000
- Wireless Application Development for a system level design tool called CoCentric System Studio, formerly known as COSSAP
- Presentations and demonstrations for the tools: COSSAP, CoCentric System Studio and SystemC
- Onsite technical support for the « System Level Design » business unit, in California, Florida, Sweden, France, Germany and Italy
- Preparing and providing courses for « System Level Design » software tools in California and Japan.
Intern
Lucent Technologies
Jakarta, Indonesia
07.1996 - 12.1996
- Prepared and delivered training courses on Lucent rural telephony systems (IRT 2000 and IRT 4000) for engineers in Indonesia.
- Conducted field surveys for the deployment of Wireless Local Loop systems adhering to the DECT standard across multiple Indonesian islands.
- Led radio measurement campaigns to assess and optimize network performance.
- Performed troubleshooting on IRT 2000 network systems to resolve technical issues effectively.
Education
French Engineer Diploma (eq. Master of Science) - Software engineering, Networks and Digital Communications
Ecole Nationale Des Telecommunications
Paris 09.1995 - 07.1997
Bachelor of Science - Applied physics
University of Pierre and Marie Curie
Paris 09.1994 - 06.1995
Degree in Physical Chemistry of Materials - Applied physics
University of Marne-la-Vallée
Marne-la-Vallée 09.1993 - 06.1994
DEUG A (eq Higher National Diploma (HND)) - Mathematics and Sciences
University of Créteil
Créteil, Val-de-Marne 09.1990 - 06.1992
French Baccalaureate (eq. A Levels) - Mathematics and Sciences
Lycée TALMA
Brunoy, Essonne 09.1988 - 06.1990
Skills
- Code reviews
- SQL
- Javascript
- Programme testing software
- HTML and XML
- Agile
- Solutions deployment
Personal Information
Nationality: French
Languages
English
Fluent
French
Native
German
Intermediate
Certification
PEGA Business Architect - 2022
PEGA System Architect - 2018
SAFE Agilist - 2018
Timeline
PEGA Lead Business Architect
MGEN
12.2023 - Current
PEGA Lead Business Architect
IQERA
02.2023 - 12.2023
PEGA Lead Business Architect
AGIRC-ARRCO
06.2022 - 01.2023
Head of PEGA Practice
CNP
07.2018 - 04.2022
CRM Functional Manager & PEGA Business Architect
MGEN
01.2016 - 07.2018
Functional Manager & Information System Architect
MNT
10.2010 - 10.2015
Software & Information System Expert
LOUIS BERGER
09.2009 - 09.2010
Software development director
AREYOUNET
09.2008 - 09.2009
Project manager
ERCOM SA (on Behalf of NEOGENIA SARL)
10.2006 - 08.2008
Project director freelance
Senegalese industrial conglomerate
10.2006 - 08.2008
Project director
World Bank (on behalf Actelium SARL)
08.2005 - 09.2006
Project director
Coco Communications Corp. (on Behalf of Actelium)
08.2004 - 09.2006
R&D Manager
Arguin Communications
02.2002 - 07.2004
RF engineer
Lucent Technologies
01.2001 - 01.2002
Applications engineer
SYNOPSYS
08.1997 - 12.2000
Intern
Lucent Technologies
07.1996 - 12.1996
French Engineer Diploma (eq. Master of Science) - Software engineering, Networks and Digital Communications
Ecole Nationale Des Telecommunications
09.1995 - 07.1997
Bachelor of Science - Applied physics
University of Pierre and Marie Curie
09.1994 - 06.1995
Degree in Physical Chemistry of Materials - Applied physics
University of Marne-la-Vallée
09.1993 - 06.1994
DEUG A (eq Higher National Diploma (HND)) - Mathematics and Sciences
University of Créteil
09.1990 - 06.1992
French Baccalaureate (eq. A Levels) - Mathematics and Sciences
Lycée TALMA
09.1988 - 06.1990
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