Yann Pitault
VALBONNE
Summary
Professional with background in designing and implementing scalable IT solutions. Skilled in cloud architecture, system integration, and software development. Focused on collaborating with teams to deliver results, adaptable to changing project needs. Service delivery manager with proven track record in managing complex projects and improving client satisfaction. Skilled in resource allocation, process optimization, and risk management
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
DocaPoste
01.2023 - Current
- Developed and implemented strategic plans to optimize resource allocation and improve service delivery metrics.
- Improved service quality, addressing client concerns promptly and professionally.
- Manage customer issues and needs by maintaining relationship with end-users and stakeholders.
Project Manager & Lead OSS Solution Architect
HP
12.2015 - 12.2024
- Lead workshops to reach decisions on the service operation center delivery and other key technical issues.
- Write pre sales proposition for new enhancements.
- Work closely with Account Managers to develop sales and accounts development strategies.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
EA Lead Solution Architect
SBM Offshore
09.2020 - 03.2022
- Translating business requirements into technical requirements including the choice of solution/editor providing the recommendations according to technical expertise and IT strategy
- Developed comprehensive solution architectures to enhance operational efficiency and reduce project risks.
- Collaborated with clients for gathering requirements, conducting workshops, and presenting proposed solution designs.
Project Manager
SOPRA/SFR
11.2017 - 01.2020
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Produced high level solution specification and leading technical integration of the modules.
- Mentored junior engineers, enhancing team capabilities and knowledge sharing across projects.
- Started the DevOps culture including Continuous Integration & Delivery, following the setting guidelines to promote the new software conventions.
Lead Solution Architect
SOPRA/DGA
04.2013 - 12.2015
- Led architectural design and implementation for complex IT solutions, ensuring alignment with client requirements.
- Led Federated NATO workshops as well as NATO exercise validations.
- Developed high-quality documentation to support project requirements, design decisions, and architectural strategies on NATO campaign.
- Participated to a security test network attacks (Blue/Red Team) including the presentation of the results during a Cyber dedicated conference.
Architect
SOPRA/OBS
05.2015 - 11.2015
- Implemented innovative design solutions that improved functionality of the BPM projects.
- Developed detailed architectural models to provide clients with clear visualizations of proposed projects.
Project Manager
SOPRA/SITA
09.2012 - 04.2013
- Defined and designed of the process and technical requirements in order to manage the capacity management of the shared IP VPN airport offer.
- Produced technical requirements integration in the existing Capacity Management solution.
- Led the set-up of the inventory Data Integration in order to extract the network and services inventory information and to provide them to the capacity management solution.
Project Manager
SOPRA/TUNISANA
09.2011 - 08.2012
- Identified plans and resources required to meet project goals and objectives.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Facilitated stakeholder meetings to align project goals with organizational objectives and expectations.
Project Manager
SOPRA/MONACO Telecom
08.2010 - 09.2011
- Managed the set-up of the new client and supervision Center in Casablanca (functional requirement, order and validation of the implemented tools) including the wall display, the ACD (Automatic Call Distribution), as well as the fault, performance and cartography solutions.
- Designed of the incident, fault and performance management solutions as well as the exchange processes between services in Monaco Telecom and Casablanca.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Managed the Extranet QoS project (from the solution selection up to the Design of the integration) for Monaco Telecom as well as international customer.
- Facilitated stakeholder meetings to align project goals with organizational objectives and expectations.
- Defined a Project Management Plan on the migration of the existing POTS lines (Plain Old Telephony Services) to VoIP using existing NGN (Next Generation Network) and IMS (IP Multimedia) architecture.
Project Manager
SOPRA/ORANGE
12.2009 - 07.2010
- Responsible for the solution’s technical requirements (Fault Management, Incident Management, Networks Probes, Network Inventory, Network Maps), validation (strategic planning committee), integration and follow up.
- Managed of internal team, third party vendor work, contractors and suppliers across the projects.
- Provided high level project reports to stakeholders, Executive Committee, PMO up to the board
- Defined the ITIL processes positioning for the incident and change management solutions in collaboration with the operator client services.
- Participated to the FUT (Friendly User Test) of the solutions before the commercial launching of the mobile operator.
Education
Post graduated - Remote Processing (Network and distributed application)
Paris VI University
PARIS01.1997
M.D. - Computer Science and Management
MIAGE
Aix En Provence01.1996
Skills
- Team Management
- Budget Planning and Finance follow-up
- Project follow-up
- Operations Support Systems (fault management, security management, performance management, configuration management, service fulfillment, provisioning, service quality management)
- Safe Certified, ITIL Foundation Certified, Docker Certified
Certification
- 2022 VMware Cloud Director: Install, Configure, Manage [ (3 days)
- 2019 Cisco NSO
- 2018 Docker Enterprise Container Platform
- 2018 SAFe Agilist Certification
- 2016 Pega CSA Certification
- 2009 Project Management (1 week)
- 2007 InfoVista Development & Administration (2 weeks).
- 2007 ITIL Foundation certification.
- 2006 QOSMOS Probe IP training course (3 days).
- 2004 ORACLE Administration (1 week).
- 2003 HP OpenView TeMIP training course and certification (1 week).
- 2000 Intelligent Network training course (1 week).
- 1998 GSM & GPRS (3 weeks)
Languages
French - Native
English - Fluent
German - Basic
Timeline
Service Delivery Manager
DocaPoste
01.2023 - Current
EA Lead Solution Architect
SBM Offshore
09.2020 - 03.2022
Project Manager
SOPRA/SFR
11.2017 - 01.2020
Project Manager & Lead OSS Solution Architect
HP
12.2015 - 12.2024
Architect
SOPRA/OBS
05.2015 - 11.2015
Lead Solution Architect
SOPRA/DGA
04.2013 - 12.2015
Project Manager
SOPRA/SITA
09.2012 - 04.2013
Project Manager
SOPRA/TUNISANA
09.2011 - 08.2012
Project Manager
SOPRA/MONACO Telecom
08.2010 - 09.2011
Project Manager
SOPRA/ORANGE
12.2009 - 07.2010
Post graduated - Remote Processing (Network and distributed application)
Paris VI University
M.D. - Computer Science and Management
MIAGE
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