YANIQUE THOMAS
Summary
As a dynamic and driven professional, I boast a progressive career in customer service and graphic design, underpinned by a proven track record of achievement and a reputation for positive collaboration. My confidence and hard work fuel my commitment to delivering results in every role I undertake. I am dedicated to contributing exceptional teamwork skills, energetic drive, and top-notch performance to a forward-thinking company.
Overview
9
9
years of professional experience
Work History
Runner
JW Marriott St-Maarten Beach Resort and Spa
12.2024 - 06.2025
- Acted as a liaison between kitchen and dining area to ensure smooth service
- Assisted the serving team to speed up meal delivery
- Maintained high hygiene and presentation standards
- Worked in a multicultural and dynamic environment
Customer Service Representative
Clear Harbor
06.2019 - 10.2024
- Managed online chats with Farmers Insurance agents, efficiently addressing concerns related to insurance policies and coverage issues.
- Responded swiftly to resolve issues and answer questions.
- Handled 100+ daily online agent chats efficiently.
- Built relationship with agents using active listening to provide excellent service.
- Identified data entry errors and reported to necessary
departments.
Graphic Designer
Depex Colour Lab Ltd
09.2016 - 12.2018
- Led design projects from conception to execution.
- Crafted distinctive logos and brand identities for
diverse clientele. - Developed creative designs for materials including brochures, flyers and posters.
- Managed successful print orders for a broad range of clients.
- Ensured high accuracy and quality control in all print productions.
- Consistently met client specifications and adhered to deadlines.
Education
University of The West Indies (UWI)
Roseau, Dominica01-2020
Dominica State College
Roseau, Dominica01-2015
Skills
- Project Management
- Customer Service
- Patience
- Communication
- Flexibility
- Collaboration
- Multitasking
- Work Ethic
- Design
Hobbies
- Travel
- Writing
- Music Production
- Research
- Photography
- Art
- Gym
Languages
English
Bilingual or Proficient (C2)
Creole
Advanced (C1)
French
Elementary (A2)
Timeline
Runner
JW Marriott St-Maarten Beach Resort and Spa
12.2024 - 06.2025
Customer Service Representative
Clear Harbor
06.2019 - 10.2024
Graphic Designer
Depex Colour Lab Ltd
09.2016 - 12.2018
University of The West Indies (UWI)
Dominica State College