Yana Lazkani

Volunteer Position

• Greeted and assisted guests from diverse backgrounds in a friendly and professional manner.
• Addressed and resolved guest concerns and issues promptly.
• Processed payments and maintained accurate records of transactions.

Volunteer Position

• Enhanced students' language proficiency by incorporating real-life scenarios and role-playing activities in lessons.
• Developed comprehensive lesson plans that accommodated various learning styles for improved understanding and retention.

Volunteer Position

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Maintained a welcoming and organized reception and common area.
• Handled reservations, inquiries, and provided information about hostel services.
• Processed payments and maintained accurate records of transactions.

• Conducted nutritional analyses of restaurant menu providing detailed insights into the caloric content, macronutrient distribution, and other key nutritional factors.
• Collaborated with owner and management to develop healthier menu options, contributing to improved customer satisfaction and brand reputation.

• Created and delivered immersive language lessons for children between the ages of 2 and 8 and used innovative teaching techniques including songs, games, and interactive activities to facilitate language acquisition.
• Integrated cultural elements into lessons, ultimately boosting language proficiency and cultural understanding.
• Established strong rapport with parents by communicating their children's progress, challenges, and achievements.

• Collaborated directly with the Head of Data and Methodology for Project Implicit, assisting in addressing important research inquiries concerning gender bias within the service industry.
• Worked within a diverse interdisciplinary team of 10-15 members comprising professors master's and Ph.D. students, and thesis candidates.
• Engaged in specialized seminars on social psychology and implicit bias research led by Harvard professors.