Xavier Knecht
Oestringen
Summary
Result-oriented IT consultant, a French native fluent in German and English with ten years of experience in the IT support domain. This includes more than five years in project coordination, three of which combined with a team leadership role. My work is characterized by a methodical approach and keen attention to detail, I am also highly communicative, collaborative and adaptable. My profile is complemented by an ITIL certification and a foundational understanding of project management methodologies, and I have a strong interest for optimization and continuous improvement.
Overview
18
18
years of professional experience
2005
2005
years of post-secondary education
3
3
Languages
Work History
IT Support Delivery Specialist
Amaris Consulting
04.2023 - Current
- Contracted for Solvay DT to act as on-site Delivery Specialist and coordinate local IT support activities for both the Syensqo Oestringen and Solvay Bad Wimpfen plants - 600 end-users, 300 workstations
- Main site contact for other DT teams and escalation point, back-up for the whole DACH region. Relay in German language for daily run activities, reporting & crisis management, local referent for the implementation of group projects such as the separation program Solvay/Syensqo, migration and upgrade campaigns, or modernisation projects
- Developing & maintaining a close relationship with end-users on-site and remote, communication around company guidelines, sub-contractors and partners relations (OT support, local infrastructure maintenance, IT Support consultant, Amaris Consulting Germany)
- Local point of contact for the implementation of DT relevant NIST-ITAR, and later CMMC guidelines applicable on Syensqo Oestringen plant - Composite Materials GBU
- Incidents & Work Orders backlog monitoring and reporting, on-site support activities follow-up & monitoring, DT-related audits & projects preparations, purchasing, IT equipment stock management
- Project coordination
DACH On-Site Support Team leader
Spie ICS
06.2019 - 12.2022
- Contracted for Solvay DT, Service Desk North Europe
- Incident & escalation management, service request formalisation & processing, raising end-user awareness about best practices with a strong focus on DACH & UK
- Project coordination
Service Desk Agent
Spie ICS
06.2018 - 06.2019
- Incident & escalation management, service request formalisation & processing, raising end-user awareness about best practices with a strong focus on DACH & UK
Various Roles
Idealo Internet GmbH
03.2009 - 08.2015
- Team lead web content team 2014-2015
- In-House web content translation 2012-2013
- Web content quality management 2009-2011
Service Desk Agent
Stream Global Services
12.2006 - 09.2008
Education
Master's degree - English Studies
Lumière Lyon II University
Baccalaureate - Economics & social studies
Lycée Claude Bernard
Skills
- Multilingual Communication
- Relationship building
- Critical thinking
- Strong organizational
skills
Projects Portfolio
- Solvay DT (DACH Region) - Amaris Consulting, 2023-2024 & Ongoing, Local relay for Cybersecurity Maturity Model Certification (CMMC)., Infrastructure modernization project coordination., Managed transition activities across two plants.
- Solvay IT Service Desk North Europe - Spie ICS, 2019-2022, Windows 10 Migration & Unified Master., Workstation & Lab Instrument Asset Management., Service One Digital Workplace & BMC Helix Training.
- APRIL Assurances - Spie ICS, Apr - Jul 2022, Windows 10 Migration (Office Workstations).
- French Ministry of National Education - Spie ICS, Jan - Apr 2022, High School Network Infrastructure Modernization.
- Compagnie Nationale du Rhône (CNR) - Spie ICS, Jan - Mar 2023, IT Assets Inventory.
Timeline
IT Support Delivery Specialist
Amaris Consulting
04.2023 - Current
DACH On-Site Support Team leader
Spie ICS
06.2019 - 12.2022
Service Desk Agent
Spie ICS
06.2018 - 06.2019
Various Roles
Idealo Internet GmbH
03.2009 - 08.2015
Service Desk Agent
Stream Global Services
12.2006 - 09.2008
Baccalaureate - Economics & social studies
Lycée Claude Bernard
Master's degree - English Studies
Lumière Lyon II University
Similar Profiles
Oussama CherifOussama Cherif
Full Stack Developer at Amaris ConsultingFull Stack Developer at Amaris Consulting
Aisha Sidika RaheemanAisha Sidika Raheeman
Accounts Payable Specialist at Amaris ConsultingAccounts Payable Specialist at Amaris Consulting
Deniz YilmazDeniz Yilmaz
Experienced Business Manager at Amaris ConsultingExperienced Business Manager at Amaris Consulting
Abidemi Ibironke AdewaleAbidemi Ibironke Adewale
Aged and Disabilities Carer (Support Delivery Specialist) at Aruma GroupAged and Disabilities Carer (Support Delivery Specialist) at Aruma Group
Shawn M EdwardsShawn M Edwards
Delivery Support Specialist at US Post OfficeDelivery Support Specialist at US Post Office