Wafaa Hasan
Customer Service Representative
Amman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Aramex
Amman
05.2018 - 10.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered excellent customer service, resulting in consistent customer satisfaction rating.
- Investigated and resolved customer inquiries and complaints quickly.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
English Teacher
Carthage International School
Amman
09.2017 - 02.2018
- Supported student skill development in alignment with personal and academic goals.
- Coordinated activities to encourage interest in reading.
Education
Bachelor Of Foreign Languages - English Literature And Spanish Language
The University of Jordan
Jordan 09.2013 - 06.2017
Tawjihi - Litrary
Altaybah Secondary School For Girls
Jordan 09.2012 - 08.2013
Skills
Multi-line phone talent
Timeline
Customer Service Representative
Aramex
05.2018 - 10.2021
English Teacher
Carthage International School
09.2017 - 02.2018
Bachelor Of Foreign Languages - English Literature And Spanish Language
The University of Jordan
09.2013 - 06.2017
Tawjihi - Litrary
Altaybah Secondary School For Girls
09.2012 - 08.2013
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