Summary
Overview
Work history
Education
Skills
Langues
Timeline
Generic

Wafa BENI ZID

Strasbourg,France

Summary

Skilled professional specializing in translation, proofreading, and transcription with native Arabic proficiency and fluency in English and French. Strong communication abilities with a track record of adhering to procedures and guidelines. Capable of multitasking and prioritizing effectively in high-pressure environments. Proficient in Microsoft applications, with expertise in data entry and verification, ensuring high-quality work and continuous improvement in problem-solving skills.

Overview

8
8
years of professional experience

Work history

AI Language Evaluator

Outlier AI
France
05.2024 - 05.2025
  • Evaluating AI-generated content for factual accuracy and relevance in French and English.
  • Develop and answer questions related to various topics to refine your understanding of AI.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends, and bank holidays.

Bilingual Customer Service representative

Transcom Co
Tunis, Tunisia
11.2019 - 11.2023
  • Providing service to clients mainly in French but also in English
  • Understood the client's query and provided them with the most accurate answers
  • Managing large amounts of incoming tickets, up to 80 per day
  • Handle basic issues and problems under direct supervision, while escalating more complex issues to the appropriate staff
  • Identifying and assessing customers' needs to achieve satisfaction
  • Building sustainable relationships and trusting with customer accounts through open and interactive communication
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Following communication procedures, guidelines, and policies
  • Taking the extra mile to engage customers.

Exam Invigilator

Victvs Ltd.
West Yorkshire, England
03.2017 - 08.2023
  • Utilized great communication skills to make announcements during examinations
  • Guarantee that exams are carried out according to the Exams Code of Conduct
  • Actively invigilate throughout the examination to ensure no cheating occurs
  • Manage interruptions and solve candidate problems without disruption
  • Provided oral translations and interpretations for the candidates during the exam, successfully maintaining pace with native speakers to deliver real-time comprehension
  • Provided cultural input to speakers to help parties that did not speak similar languages communicate with and understand one another.

Translator

The translation Gate
Remote
01.2018 - 08.2019
  • Translate written and verbal communications between English and Arabic
  • Communicated effectively with clients to establish the scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
  • Has successfully taken several tests with scores above average (writing skills, customer skills)
  • Successfully met deadlines and managed high volumes of work
  • Attended training programs to improve professional knowledge and interpretation skills
  • Maintained message content, tone, and emotion as closely as possible.

Data Transcriber

Appen
Chatswood, NSW
08.2017 - 11.2018
  • Attentively listened to recorded materials, transcribing them verbatim
  • Manage large data projects with a group, including scheduling, data entry, and checking accuracy
  • Verified data entered into the database by reviewing, correcting, and deleting data
  • Transcribed sensitive documents with complete confidentiality.

Translator

Gsolex Translation Services
Feasterville-Trevos, PA
08.2017 - 02.2018
  • Communicated effectively with clients to establish scope and requirements of translation, following up after submission of work to confirm satisfaction and understanding
  • Translated different documents from English to Arabic
  • Applied cultural understanding to discern specific meanings beyond literal written words
  • Provided verbal summaries of non-English documents for immediate use.

Education

Bachelor of Applied Sciences - Fine Chemistry

Faculté des Sciences de Bizerte, Zarzouna
01.2015 -

Preparatory class for Engineering School - Physics-Chemistry

InstitutPréparatoire Des Etudes D'ingénieurs De Bizerte
01.2012 -

Some College (No Degree) - Mathematics

Lycée Techniques Metlaoui- Gafsa
01.2010 -

CAP - Languages and Translations

Université Saint-Joseph De Beyrouth
ONLINE
10.2019 - 10.2019

Skills

  • Native Arabic with fluent English and French
  • Follow communication procedures, guidelines, and policies
  • Ability to multitask, prioritize, and manage time effectively
  • Microsoft applications skills
  • Data entry
  • Transcribing documents
  • Data verification
  • Organized and detailed
  • Self-motivated
  • Problem-solving
  • Communication skills
  • Calm under pressure
  • Strategic planning
  • Resourcefulness
  • Multilingual

Langues

French
Fluent
English
Fluent
Arabic
Native

Timeline

AI Language Evaluator

Outlier AI
05.2024 - 05.2025

Bilingual Customer Service representative

Transcom Co
11.2019 - 11.2023

CAP - Languages and Translations

Université Saint-Joseph De Beyrouth
10.2019 - 10.2019

Translator

The translation Gate
01.2018 - 08.2019

Data Transcriber

Appen
08.2017 - 11.2018

Translator

Gsolex Translation Services
08.2017 - 02.2018

Exam Invigilator

Victvs Ltd.
03.2017 - 08.2023

Bachelor of Applied Sciences - Fine Chemistry

Faculté des Sciences de Bizerte, Zarzouna
01.2015 -

Preparatory class for Engineering School - Physics-Chemistry

InstitutPréparatoire Des Etudes D'ingénieurs De Bizerte
01.2012 -

Some College (No Degree) - Mathematics

Lycée Techniques Metlaoui- Gafsa
01.2010 -

Similar Profiles

Create profile
Wafa BENI ZID