Vlad Alexandru Ghinea
Paris / Iaşi
Summary
Detail-oriented professional with expertise in customer service & logistics, Microsoft Office, SAP, and ticketing systems. Demonstrates strong analytical skills and proficiency in data management. Committed to leveraging these competencies to enhance operational efficiency and deliver exceptional service. Always eager to develop and learn new skills to stay adaptable in a dynamic work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work history
IT Inventory Technician
Google / Astreya
Paris
2023.11 - Current
- Managed daily inventory and asset operations, including recycling, deployments, and device returns.
- Coordinated equipment logistics, device management, and ticketing within a collaborative team.
- Utilized GUTS (Google Unified Ticketing System) to efficiently manage and prioritize IT support tickets.
- Ensured compliance with strict SLA deadlines while resolving IT issues.
- Processed equipment requests using SAP to support team operations.
- Conducted weekly cycle counts and monthly accessory audits to maintain inventory accuracy.
- Monitored tickets and performed asset tracking to uphold Google’s high service standards.
Logistics Customer Service Representative
Amazon
Remote
2022.08 - 2023.09
- Efficiently handling payments, refunds, and customer complaints.
- Providing personalized recommendations and ensuring a positive customer experience.
- Assisting drivers with deliveries, application use, and routing issues.
- Investigating and resolving complaints promptly while maintaining high service standards.
- Managing data and ensuring timely replacement of damaged or missing products.
Warehouse Operative
Amazon
, United Kingdom
2021.11 - 2022.04
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Packed high-volume orders, consistently exceeding warehouse performance targets.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
Sales Assistant
Welcome break
, United Kingdom
2015.12 - 2018.09
- Attempt to up-sell deals and provide add-on information
- Handled customer payments, refunds, and complaints
- Managed till operations by promptly and precisely scanning items, processing payments, and issuing receipts
- Utilized product knowledge, sales abilities, and customer relations skills to drive substantial profit increases
- Received and processed product returns
- Contributed to increasing seasonal event sales through targeted selling in line with current marketing initiatives and promotions
Education
Pearson BTEC Level 5 Higher National Diploma - Business Marketing
Mont Rose College
/2020 - /2022
Baccalaureate Diploma - Technician in Economic Activities
Technological & Economical High School
/2014 - /2020
Skills
- Customer service
- Microsoft Office
- SAP
- Ticketing system
- Analytical
- Data management
- Detail-oriented
Certification
Google System Administration and IT Infrastructure Services
Pearson BTEC Level 5 Higher National Diploma
Languages
Romanian
Proficient (C2)
English
Advanced (C1)
French
Beginner
Timeline
IT Inventory Technician
Google / Astreya
2023.11 - Current
Logistics Customer Service Representative
Amazon
2022.08 - 2023.09
Warehouse Operative
Amazon
2021.11 - 2022.04
Sales Assistant
Welcome break
2015.12 - 2018.09
Pearson BTEC Level 5 Higher National Diploma - Business Marketing
Mont Rose College
/2020 - /2022
Baccalaureate Diploma - Technician in Economic Activities
Technological & Economical High School
/2014 - /2020