Vitoria Soares

Lisbon

Summary

Experienced SCM Business Partner with a proven track record at Vodafone Portugal, excelling in procurement processes, supplier management, and contract oversight. Demonstrates strong analytical and problem-solving abilities, effectively supporting internal departments to meet strategic supply chain requirements. Skilled in KPI tracking, risk assessment, and audit support, ensuring compliance and operational efficiency. As a Trainer in Microsoft Office and financial areas across various locations in Lisbon since 2000, delivers engaging sessions that enhance technical competencies. Committed to continuous improvement and process optimisation with a customer-focused approach. Career goals include leveraging expertise to drive innovation in supply chain management while fostering collaborative environments.

Overview

years of professional experience

Certification

Work History

Trainer in Microsoft Office and Financial Areas

Several places

Lisbon, Portugal

01.2000 - Current

Provided training across various locations, delivering practical and engaging sessions on Microsoft Office tools (Excel, Word, PowerPoint) and core financial areas. Responsible for designing training materials, adapting content to different skill levels, and ensuring participants achieved measurable improvements in their technical and financial competencies.

SCM Business Partner

Vodafone Portugal

Lisbon, Portugal

09.2000 - 02.2026

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Supported internal departments, ensuring that procurement and supply chain processes met both operational and strategic requirements.
Worked directly with suppliers, ensuring service levels, on‑time delivery, and effective resolution of incidents or deviations.
Continuously monitored procurement and supplier management KPIs, proposing and implementing corrective actions when necessary.
Conducted annual supplier evaluations, including performance analysis, contractual compliance, service level assessment, and identification of improvement opportunities.
Supported internal and external audits, ensuring preparation, evidence collection, response to non‑conformities, and implementation of corrective actions.
Assessed risks in the supply chain, implementing preventive and corrective measures to avoid disruptions and delays.
Managed contracts and purchasing processes, ensuring compliance with internal policies and procurement best practices.
Provided support to internal teams, translating business needs into operational supply chain requirements.
Participated in cross‑functional projects, contributing to continuous improvement, process optimization, and increased operational efficiency.
Ensured effective communication between internal stakeholders, suppliers, and support departments.

Education

Bachelor of Business Administration - Gestão

Instituto Superior de Economia e Gestão

Lisboa

01-1996

Skills

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Strong analytical and problem‑solving abilities
Supplier management and contract oversight
Procurement processes and purchasing operations
Supply chain coordination and operational support
KPI tracking, performance evaluation, and reporting
Risk assessment and implementation of corrective actions
Experience supporting internal and external audits
Effective communication and stakeholder management

Ability to collaborate across multiple teams and projects
Continuous improvement and process optimization mindset
Training delivery (Microsoft Office & financial topics)
Highly adaptable, committed, and results‑driven
Strong organizational and time‑management skills
Ability to work under pressure and manage priorities
Customer‑focused and solution‑oriented approach
Proficiency in Microsoft Office (Excel, Word, PowerPoint)

Languages

English

Upper Intermediate