Vishal Kumar Sivakumar
Nantes
Summary
Current master's student in supply chain management seeking for an internship for 6 months, 2025.
Overview
5
5
years of professional experience
Work History
Software Engineer
Cognizant Technologies Solutions
Coimbatore
01.2023 - 01.2024
- Analysed Incident's KPI using PowerBI and Excel and designed dashboards, which assisted the Customer Engagement (Alaska Airlines) in reduced the incident count by 10% for the year 2023
- Led a team of 3 members for the Alaska Airlines as a SME by coordinating with external stakeholders (Sabre and Middleware), that assisted cognizant in resolving critical issues within the client's Service Level Agreement
- Onboarded 2+ outsourced applications and provided with technical support by debugging 50% major bugs and defects
Programmer Analyst
Cognizant Technologies Solutions
Coimbatore
01.2021 - 01.2022
- Facilitated by mitigating 50+ critical issues by creating monitoring alert for critical applications using monitoring tools which helped to analysis the logs and data of the issue
- Coordinated with client by contributing 50 % in developing a web application using C#, NET framework and SQL DB as a backend developer
Programmer Analyst Trainee
Cognizant Technologies Solutions
Chennai
01.2020 - 01.2021
- Teamed as an Airport Customer Service Experience professional for the client (Alaska Airlines) project under Cognizant, wherein trained primarily on the roles of Incident Management, Data handling & Web Support
Intern
Cognizant
Chennai
01.2019 - 01.2020
- Enhanced and Trained under the domain of .NET as a Full Stack Web Developer
- Trained by Cognizant Directors and Delivery Leads under Leadership and Project Management programs
Education
MSc - Responsible Procurement & Supply Chain Management
Audencia Business School
01.2025
BE - Mechanical Engineering
PSNA College of Engineering And Technology
01.2020
Skills
- Project Management
- Leadership Skills
- Incident Management
- Analytical Knowledge
- Customer Relationship
- Vendor Management
Tools Implemented
- Microsoft SQL • Server Studio • Microsoft Excel • Power BI • .NET Entity Framework Visual Studio • ERP System - SAP • Azure DB • Python - Jupiter Notebook • Microsoft Office Suite • Cherwell ITSM • Microsoft PowerPoint • Microsoft Project
Timeline
Software Engineer
Cognizant Technologies Solutions
01.2023 - 01.2024
Programmer Analyst
Cognizant Technologies Solutions
01.2021 - 01.2022
Programmer Analyst Trainee
Cognizant Technologies Solutions
01.2020 - 01.2021
Intern
Cognizant
01.2019 - 01.2020
MSc - Responsible Procurement & Supply Chain Management
Audencia Business School
BE - Mechanical Engineering
PSNA College of Engineering And Technology
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