Virginie Descombes Fliegans
Global & Seasoned Wellness Director
Paris
Profil professionnel
With 14 years of experience in managing luxury hotel spas worldwide, I have successfully led prestigious establishments across Europe, the Middle East, Africa, and Asia. My expertise includes creating innovative concepts, optimizing operations, and developing high-performing teams, contributing to client retention and sustainable growth of the spas under my direction.
Vue d'ensemble
23
23
years of professional experience
Expérience
Spa Director
Four Seasons George V
Paris
2022.09 - Current
- Defined spa positioning and visibility
- Revamped the menu and pricing structure
- Increased revenue by 10%, reduced OPEX by 14%, increased treatments by 7%
- Developed the team of 35 members.
Spa Director
Bvlgari Hotel & Resort
Paris
2019.12 - 2022.08
- Pre-opening and opening
- Market and competitive analysis
- Created the spa concept
- Prepared OS&E and FF&E lists
- Sourced suppliers.
Spa Director
Six Senses Laamu
Laamu
2015.12 - 2020.07
- 9 double treatment rooms, hammam, fitness center, yoga pavilion
- Increased customer satisfaction
- Maintained spa revenue above budget for 2016 and 2017
- Kept low employee turnover rate.
Senior Spa Director
Four Seasons Hôtel des Bergues
Geneva
2018.07 - 2019.12
- Main contact for spa managers in Lisbon, Florence, and Paris
- Identified improvement areas and performance issues
- Solved issues through coaching and additional training.
Spa Director
Four Seasons Hotel des Bergues
Geneva
2017.07 - 2019.12
- Developed the new spa menu
- Successfully launched two new brands
- Developed and launched the wellness practitioner program
- Maintained spa profitability between 18% and 20% in a competitive market
- Task force for the reopening of the Four Seasons George V Spa.
Wellness & Spa Manager
Hôtel Royal Palm
Grand Baie
2012.09 - 2015.09
- 2000m², 18 treatment rooms, hammam, fitness center, outdoor pool
- Created partnerships with osteopaths, acupuncturists, podiatrists
- Volunteered with the spa team for the Link to Life association
- Created and managed a central stock for all Beachcomber group spas
- Initiated and coordinated the implementation of a spa booking software.
Spa Manager
Sofitel Essaouira Mogador Golf & Spa
Essaouira
2010.11 - 2012.08
- 1400m², 8 treatment rooms, hammam, fitness center, indoor and outdoor pools
- In charge of pre-opening and opening of the spa
- Six-month mission at Sofitel Legend Old Cataract in Aswan, Egypt.
Assistant Spa Manager
Mazagan Beach Resort
El Jadida
2007.07 - 2010.11
- Supervised 37 employees.
Assistant Spa Manager
Bora Bora Lagoon Resort & Spa
Bora Bora
2006.09 - 2007.08
- Hotel closure due to Cyclone OLI.
Esthetician Trainer
Ecole Elysées Marbeuf
Strasbourg
2005.10 - 2007.06
Assistant Spa Manager
St Regis Resort
Bora Bora
2005.09 - 2006.09
- Created the Polynesian massage protocol.
Esthetician
Various establishments
Various cities
2002.01 - 2005.12
Formation
Professional Baccalaureate - Esthétique Cosmétique
FD Conseil
CAP - Esthétique Cosmétique
Ecole Européenne de Beauté
Baccalaureate - Scientific Option Biology
Lycée Jean Rostand
BTS - Esthétique Cosmétique Option Management
VAE
Compétences
- Spa Software: Book4Time, Booker, RA
- Procurement Management Software: Birchstreet
- Microsoft Word & Excel
- Partnership Creation
- Analytical Mindset
- Project Management
- Strategy Development
- Competitive Intelligence
Informations complémentaires
- Volunteering (elderly, homeless)
- Sports (yoga, aerial yoga, surfing, hiking)
- Passion for travel and different cultures
Personnalisé
- Therapeutic Posture, 09/2022, 06/2024, Ecole des Thérapeutes, Paris
- PNL Practitioner & Technician, 01/2022, 08/2022, IFPNL, Paris
Langues
French
Langue maternelle
English
Courant
German
Notions
Spanish
Notions
Chronologie
Spa Director
Four Seasons George V
2022.09 - Current
Spa Director
Bvlgari Hotel & Resort
2019.12 - 2022.08
Senior Spa Director
Four Seasons Hôtel des Bergues
2018.07 - 2019.12
Spa Director
Four Seasons Hotel des Bergues
2017.07 - 2019.12
Spa Director
Six Senses Laamu
2015.12 - 2020.07
Wellness & Spa Manager
Hôtel Royal Palm
2012.09 - 2015.09
Spa Manager
Sofitel Essaouira Mogador Golf & Spa
2010.11 - 2012.08
Assistant Spa Manager
Mazagan Beach Resort
2007.07 - 2010.11
Assistant Spa Manager
Bora Bora Lagoon Resort & Spa
2006.09 - 2007.08
Esthetician Trainer
Ecole Elysées Marbeuf
2005.10 - 2007.06
Assistant Spa Manager
St Regis Resort
2005.09 - 2006.09
Esthetician
Various establishments
2002.01 - 2005.12
Professional Baccalaureate - Esthétique Cosmétique
FD Conseil
CAP - Esthétique Cosmétique
Ecole Européenne de Beauté
Baccalaureate - Scientific Option Biology
Lycée Jean Rostand
BTS - Esthétique Cosmétique Option Management
VAE