VILLY PANOTES
Permit B Suisse
Summary
Organised and reliable, able to manage multiple priorities with a positive attitude. Willingness to take on additional responsibilities to achieve team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operatice Guichet
CashXpress Financial
11.2023 - 05.2025
- Serve and respond to all telephone and counter sales inquiries.
- Manage daily accounting functions with attention to accounts receivable, accounts payable, bank reconciliations and disbursements.
- Adhere to specific company rules to maintain data integrity.
- Create various documents, including correspondence and memos.
- Work overtime to maintain optimal workflow during busy periods or unexpected volume increases.
- Efficiently handle large cash transactions..
- Provide exceptional customer service, resolving questions and complaints with professionalism and patience.
- Educate customers on anti-money laundering policies, promote transparency and compliance in all transactions.
- Collaborate with legal teams to address potential compliance issues, minimizing legal exposure..
- Led diversity and inclusion training, promoting a culture of respect and understanding within the company
Travel Consultant
Dnata Travel Inc. (Emirates Airlines)
03.2019 - 10.2019
- Book tickets, accommodations and rental transportation to meet customer needs.
- Ensure a high level of service to customers by going beyond their needs and solving problems.
- Work with Saber and Galilleo platforms to investigate travel options and plan tour packages.
Customer Service Representative
VXI global Inc.
10.2017 - 12.2018
- Establish relationships with customers through courteous and professional communication
- Maximize customer satisfaction by resolving service issues promptly.
- Handle customer service requests quickly and accurately.
Customer Service Representative (HSBC)
Sykes Asia Inc.
12.2016 - 10.2017
- Assisted customers with product questions, feedback and complaints.
- Oversaw customer account inquiries, providing accurate information to resolve claims and ensure customer satisfaction.
Specialty Desk Supervisor
Sitel Philippines
02.2015 - 11.2016
- Monitor compliance with workplace safety policies and objectives.
- Develop professional relationships with company and organization employees to build trust and reliability.
Travel Consultant
Sykes Asia Inc.
01.2014 - 02.2015
- Develop travel itineraries for customers based on their budget and needs.
- Organize trips for groups, couples, executives and customers with special needs.
- Book tickets, accommodations and rental transportation to meet customer needs.
Education
Course Francais
ifage
Bachelors Degree - Special Education
Western Visayas State University
Skills
- MS Word, MS Powerpoint, MS Excel
- Amadeus system
- IATA Overview Training
- Skyspeed system
- Customer Reception
- Excellent Customer service
- Financial Transactions
- Opening and closing cash register (daily closing)
- Boarding and training for new employees
- Managing new customer files in accordance with the LBA (Anti-Money Laundering and Counterfeit Money Transfer)
- Cash handling policies
- Use of systems: Moneygram,Ria, Cash Xpress
- Excellent verbal communication
Certification
- LBA Certified 2024
- Excel, MS Word, Powerpoint Certified
- Polyreg Certified
- Formation Continue LBA Ria 2025
- Formation de base LBA Ria 2024
- Dnata Corporate New hire training
- Dnata Completion and understanding the principles and best practices
Languages
French
Working proficiency
English
Bilingual
Tagalog (Philippines)
Bilingual or Proficient (C2)
Timeline
Operatice Guichet
CashXpress Financial
11.2023 - 05.2025
Travel Consultant
Dnata Travel Inc. (Emirates Airlines)
03.2019 - 10.2019
Customer Service Representative
VXI global Inc.
10.2017 - 12.2018
Customer Service Representative (HSBC)
Sykes Asia Inc.
12.2016 - 10.2017
Specialty Desk Supervisor
Sitel Philippines
02.2015 - 11.2016
Travel Consultant
Sykes Asia Inc.
01.2014 - 02.2015
Bachelors Degree - Special Education
Western Visayas State University
Course Francais
ifage
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