Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Viktoria Isallari

Viktoria Isallari

Business Development, Sales & Customer Engagement Specialist
Clinton Township,MI

Summary

Motivated professional with strong experience in customer service, sales support, visual merchandising, and business development. Former BDC Manager at Suburban Mazda of Troy, where I successfully managed lead generation, scheduling, and marketing efforts, including social media campaigns on TikTok that generated thousands of views and converted into quality leads. Skilled in relationship building, effective communication, and problem-solving, with a commitment to efficiency, creativity, and continuous improvement. Currently pursuing a Life and Health Insurance License in Michigan.

Overview

4
4
years of professional experience
1
1
Certification
3
3
Languages

Work History

BDC Manager

Suburban Mazda of Troy
11.2024 - 07.2025
  • - Managed the Business Development Center (BDC) team and daily operations.
  • - Scheduled and coordinated appointments for test drives, services, and consultations.
  • - Oversaw CRM database entries and customer tracking.
  • - Directed lead follow-ups and conversion strategies to increase sales and service visits.
  • - Implemented marketing campaigns through TikTok, achieving thousands of views and generating qualified leads.
  • - Contacted past customers for reminders, offers, and feedback to boost retention.
  • - Generated performance and customer satisfaction reports for management.
  • - Supported sales and service departments with scheduling and customer insights.

Visual Merchandiser

Macy's
11.2021 - 11.2024
  • - Collaborated with management on visual displays.
  • - Designed and updated displays for new products and seasonal themes.
  • - Developed merchandise displays and signage.
  • - Audited store layouts and trained staff on display assembly.
  • - Provided excellent customer service while meeting deadlines.
  • - Utilized graphic design software and vinyl processes for displays.

Education

Accounting and Finance

Macomb Community College
Detroit, MI

Bachelor’s - Accounting and Finance

Wayne State University
Detroit, MI

High School -

Fraser High School
Fraser, MI
01.2021

Skills

  • - Customer Engagement & Service: Customer service, communication, relationship building

  • - Sales & Marketing: Lead management, CRM (VinSolutions), social media marketing (TikTok), sales support

  • - Operations & Organization: Scheduling, time management, multitasking, adaptability

Certification

Life and Health Insurance License (Michigan)

Timeline

BDC Manager

Suburban Mazda of Troy
11.2024 - 07.2025

Visual Merchandiser

Macy's
11.2021 - 11.2024

Accounting and Finance

Macomb Community College

Bachelor’s - Accounting and Finance

Wayne State University

High School -

Fraser High School

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Viktoria IsallariBusiness Development, Sales & Customer Engagement Specialist