Salesforce
Victoria Hansson
Biarritz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Business Consultant
Planday
Copenhagen
06.2021 - Current
- Looking after international portfolios of shift-based businesses. Ensuring that customers have the knowledge they need to make their scheduling and HR management processes simpler and more efficient.
- Establishing and maintaining relationships with key stakeholders for growth opportunities and successful partnerships.
- Cultivating positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimizing customer experience by delivering superior services and effectively troubleshooting issues.
JUNIOR OFFER MANAGER
Evaneos
Paris
09.2019 - 06.2021
- Curated 500+ customizable travel itineraries targeting the North American Market. Adopted brand guidelines and SEO research to increase conversations.
- Collaborated with over 300 Local Agencies in 90 countries, speaking English, French and Swedish. Collaboration included creating independent research of the country and target traveler profiles for each agency.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Communication Assistant
Happeero
Paris
02.2018 - 08.2018
- Created social media content across multiple platforms according to content calendars and promotion schedules.
- Wrote press releases and other materials utilizing SEO practices.
- Made cold calls and created email lists for marketing campaigns.
- Addressed customer complaints and bad publicity promptly to preserve company integrity and image.
Education
Master of Communication - Intercultural, Multicultural, And Diversity Studies
University of Uppsala
Uppsala 01.2019 - 02.2021
Bachelor of Science - BACHELOR IN ARTS & SCIENCE
University of Gothenburg
Gothenburg 09.2016 - 06.2019
GED -
ERASMUS EXCHANGE PROGRAM
Paris, La Sorbonne 09.2017 - 01.2018
Skills
Analytical and Critical Thinking
Attention to Detail
Interpersonal Communication
Cultural Awareness
Key stakeholder relationship building
Software
HubSpot
Intercom
PowerPoint
Excel
Interests
Yoga
Reading
Cooking
Tutoring youngsters
Travelling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Consultant
Planday
06.2021 - Current
JUNIOR OFFER MANAGER
Evaneos
09.2019 - 06.2021
Master of Communication - Intercultural, Multicultural, And Diversity Studies
University of Uppsala
01.2019 - 02.2021
Communication Assistant
Happeero
02.2018 - 08.2018
GED -
ERASMUS EXCHANGE PROGRAM
09.2017 - 01.2018
Bachelor of Science - BACHELOR IN ARTS & SCIENCE
University of Gothenburg
09.2016 - 06.2019