Venera Raimzhan kyzy
Reims,Reims
Summary
Results-driven professional with 4 years of experience in guest relations, management, and administration. Holds a Bachelor's and Master's degree in Tourism, currently pursuing a Master's in Global Management. Proven track record in enhancing customer satisfaction and driving sales through exceptional service and effective problem-solving.
Overview
3
3
years of professional experience
Work History
Guest Relation Coordinator
Maxx Royal Resorts
Antalya/ Bodrum
09.2023 - 08.2024
- - Increased guest satisfaction ratings by 20% through personalized service
- - Coordinated special requests for 95% of VIP guests
- - Resolved 90% of complaints on first contact
- - Maintained guest preference records, boosting repeat bookings by 15%
- - Organized 30+ successful events annually, meeting all client specifications
- - Developed emergency response protocols with 100% compliance
Food and Beverage Assistant
Aura Hospitality Group
Doha
02.2022 - 09.2023
- - Oversaw food and beverage operations, elevating customer satisfaction by 10%
- - Developed and implemented marketing strategies that increased event attendance and seasonal sales by 15%
- - Conducted sales data analysis, achieving 10% revenue growth and 5% cost reduction
- - Collaborated on menu development and pricing strategies, resulting in a 12% increase in overall sales
- - Addressed customer complaints with a 95% satisfaction resolution rate
- - Stayed informed on industry trends to enhance menu offerings, contributing to an 8% increase in customer retention
Receptionist
Jannat Resort Osh
Osh
08.2021 - 02.2022
- - Scheduled appointments and managed calendars for 3+ executives
- - Assisted with administrative tasks, completing 95% of filing and data entry on time
- - Handled sensitive documents with confidentiality and discretion
- - Resolved customer issues effectively, maintaining a high level of satisfaction
- - Coordinated office supply orders and managed inventory, reducing shortages by 20%
- - Trained 2 new receptionists on office procedures and customer service best practices
Education
Master of Science - Global Management
NEOMA BUSINESS SCHOOL
Reims, France 12-2025
Master of Arts - Tourism
Osh State University
Osh, Kyrgyzstan06-2021
Bachelor's Degree - Tourism
OSH STATE UNIVERSITY
01.2019
Skills
- Collaborative Team Management
- Relationship Building Techniques
- Strategic Negotiation Proficiency
- Problem-Solving Skills
- Effective Communication
Awards
- Feb 2023 / AURA STAR - The Best Employee of the Year.
- Dec 2023/ MAXX ROYAL RESORTS - Appreciation certificate for outstanding performance.
Languages
Kyrgyz- Russian
First Language
English
Advanced (C1)
C1
Turkish
Advanced (C1)
C1
Timeline
Guest Relation Coordinator
Maxx Royal Resorts
09.2023 - 08.2024
Food and Beverage Assistant
Aura Hospitality Group
02.2022 - 09.2023
Receptionist
Jannat Resort Osh
08.2021 - 02.2022
Master of Science - Global Management
NEOMA BUSINESS SCHOOL
Master of Arts - Tourism
Osh State University
Bachelor's Degree - Tourism
OSH STATE UNIVERSITY
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