Veaysha McCord

• Provided comprehensive operational support throughout the post-purchase phase of the customer journey for both the Johnny Was e-commerce platform and its network of 50 retail outlets, significantly enhancing brand experience and fostering customer retention.

• Collaborated closely with cross-functional teams to successfully implement the Netsuite ERP system and Narvar, ensuring seamless integration and optimal operational efficiency.

• Conducted thorough analysis and audits of Netsuite operational processes, leading to the identification and implementation of streamlined solutions that boosted efficiency and productivity by over 70%.

• Oversaw the management and training of new hires, imparting essential knowledge of office policies and procedures to ensure smooth day-to-day operations.

• Generated and disseminated detailed data reports summarizing transactional information, inventory discrepancies, and operational performance metrics on a daily, weekly, and monthly basis, enabling informed decision-making and strategic planning.

• Transmission et communication des informations aux collaborateurs de manière claire afin de faciliter la continuité des opérations.

• Collaborated with the Blue State Digital Marketing team to develop and execute impactful marketing campaigns, resulting in an 18% increase in website traffic and engagement among key demographics.

• Ensured consistent brand messaging and effective communication through strategic content creation and editing.

• Coordinated nationwide screenings of the award-winning documentary, Equal Means Equal, leveraging strategic partnerships and innovative distribution channels to maximize audience reach and impact.

• Developed event calendars for screenings and entertainment activities, ensuring organized and engaging experiences for attendees.

• Maintained consistency in visual and written website content to reinforce brand messaging and facilitate effective communication through strategic content creation and editing.

• Organized photo shoots and curated media content for Equal Means Equal, contributing to the film's promotional efforts and overall visibility.

• Offered logistical support to the buying team to facilitate a seamless apparel production process, ensuring timely manufacturing and delivery.

• Coordinated shipping logistics with store managers, including preparation of shipping documentation and monitoring of shipments to ensure timely delivery.

• Managed production delivery schedules to ensure alignment with purchasing timelines and operational requirements.

• Maintained and updated online store inventory to reflect accurate stock levels and availability for customers.

• Collaborated with apparel manufacturers to oversee and ensure adherence to production schedules, mitigating delays and optimizing efficiency in the production process.

• Provided comprehensive support to the buying and planning teams by managing the purchase order system, encompassing the processing of purchase orders and generation of sales reports.

• Maintained meticulous accuracy in data management within the Microsoft Dynamics 365 ERP system, ensuring precise information acquisition from vendors and brand sales teams.

• Proficiently utilized Excel to conduct V-Lookups and Pivot tables for intricate data analysis, facilitating informed decision-making processes.

• Diligently identified and resolved data discrepancies within the system or from external sources, maintaining data integrity and reliability.

• Implemented timely approval processes for scheduled purchase orders, adhering to specified timelines and operational requirements.

• Provided vital operational support to retail operations managers and staff, ensuring seamless workflow processes within the retail environment.

• Conducted thorough inspections of retail and sample merchandise to maintain quality standards and enhance customer satisfaction.

• Managed diverse projects to streamline operations and improve efficiency across retail functions.

• Assisted the sales team in coordinating monthly sample sales, optimizing promotional strategies and maximizing sales opportunities.

• Engaged with sample sale customers to provide assistance and ensure a positive shopping experience, fostering customer loyalty and satisfaction.