Varaporn Phongnak

• High Experience Thai & Europian Cuisine
• Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
• Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
• Assigned duties and shifts to restaurant staff according to workload requirements.
• Monitored food supplies, ordered necessary items to maintain adequate stock levels.
• Trained new employees on restaurant policies and procedures.
• Resolved customer complaints regarding food quality or service issues promptly and courteously.
• Assisted cooks in preparing meals for customers according to established recipes and portion control guidelines.
• Planned work schedules for restaurant personnel ensuring adequate coverage at all times.
• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

• Greeted over customers daily, answered questions and recommended drinks and pastries.
• Described menu items to customers and suggested products based on stated preferences.
• Greeted and connected with every customer, recommending drinks and pastries.
• Maintained clean and organised workspaces, enabling coworkers to easily locate resources and products.
• Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
• Received and accurately processed customer payments.

• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Developed and maintained staff to provide hospitable, professional service while adhering to policies and business initiatives.
• Rotated inventory to provide freshest beer, wine and spirits for patron satisfaction.
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
• Increased revenue by promoting additional items and assisting with beverage menu creation.

• Coordinate daily Front of the House and Back of the House restaurant operations

• Organize and supervise shifts

• recruiting, training and supervising staff

• Evaluate staff performance and provide feedback to improve productivity

• Control operational costs and supplier relationship management

• handling administration and paperwork

• Train new and current employees on proper customer service practices

• handling customer inquiries and complaints

• New restaurant set up (Krabi & Phitsanulok Branch) including recruitment & staff training