Valerie Baral-baron

Sales Result: Awarded "Rep of the Quarter" for 2023. In Q1 of 2022, writer penetration increased by 30% in my region.

• Adhered to company initiatives and achieved established goals.
• Leveraged CRM system to manage sales activities and track sales performance.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Compiled key customer data to plan selling strategies and identify specific client needs.
• Researched competitors, economics, and other key facets to better understand current market trends.
• Fostered relationships with customers to expand customer base and retain business.

• Educated customers on product features and use to provide optimal service.
• Expedited resolutions to correct customer problems and complaints.
• Researched and analyzed data and reports to identify trends and optimal sales strategies.
• Presented products and services to prospective customers.
• High-level understanding of different diabetic medical devices, similar products on the market, and providers’ concerns.
• Comprehensively understood my company's brand, including its values, mission, and target audience. Assisted in the creation of marketing material.

Sales Result: Q1 of 2019, exceeded the goal by 57% for new patient attainment. Q2 of 2020, exceeded the goal by 63% for new patient attainment.

• Delivered superior customer support to improve account retention rate.
• Liaised between outside sales representatives and accounts to optimize customer service.
• Provided every customer with comprehensive assistance from beginning to end.
• Conferred with management to offer feedback on operations based on customer preferences and purchasing habits.
• Took inbound calls promoting diabetic CGM products and services to secure new accounts.
• Collaborated with team members to determine strategic sales approaches.
• Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Cultivated and strengthened customer relationships to drive revenue growth.

• Regularly conducted presentations to the HUB to review current insurance barriers and provided solutions to ensure patients got on our product.
• Performed benefits counseling and helped patients to adjust their plans so our product was covered under their insurance.
• Built relationships with patients, providers, and key stakeholders to meet their needs best.
• Collected and entered all adverse events.
• Generated Adverse Event Reports and listings and ensured all data was accurate.
• Recognized and identified trends within their region; provided suggestions on how to address these issues to supervisors and client management, educated and trained team members on these issues as necessary.
• Worked with 4 different specialties during my tenure at Covance, including product launches.

• Responded to high volume inbound calls from customers and healthcare personnel and documented calls in the appropriate database.
• Conducted benefits investigations, submitted prior authorizations, identified claims issues, conducted PAP screening, etc. to help the patient understand what the reimbursement or financial barriers they were facing and worked on their behalf to remove them.
• Assisted with problem claims, and performed case management to identify the insurance and alternative funding sources per program specifications.
• Covered all 50 states.