Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

Usman 0layinka

Abudhabi,united arab emirate

Summary

A dedicated professional with a strong client-focused approach, adept at customer education and onboarding. Demonstrates resilience to stressful situations and excels in problem-solving, ensuring effective handling of pressure. Known for a positive disposition and empathy understanding, coupled with strong written communication skills. Committed to enhancing client satisfaction through exceptional service delivery.

Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.

Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.

Overview

4
4
years of professional experience
6
6
years of post-secondary education

Work history

Customer service representative

transguard group
Abudhabi, United Arab Emirate
08.2021 - Current
  • Trained new hires for improved productivity and efficiency on the job floor.
  • Assisted customers in making informed decisions by providing detailed product information.
  • Participated in team meetings sharing best practices for improving service delivery.
  • Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

Diploma of Higher Education - Art

Asegun comprehensive high school
Nigeria
05.2014 - 07.2020

Skills

  • Positive disposition
  • Pressure handling
  • Customer education and onboarding
  • Client-Focused approach
  • Empathy understanding
  • Strong written communication
  • Resilience to stressful situations
  • Problem-solving

Languages

English
Intermediate

Affiliations

  • football
  • music

Timeline

Customer service representative

transguard group
08.2021 - Current

Diploma of Higher Education - Art

Asegun comprehensive high school
05.2014 - 07.2020
Usman 0layinka