Tsonka Zhekova
Konnos Bay Hotel Apts, Protaras
Summary
Reliable candidate, well-versed in assisting guests with check-in, check-out and billing services. Friendly individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
41
41
years of professional experience
Work History
Receptionist
Konnos Bay Hotel Apts, Pyrillis Holding
04.2014 - 03.2024
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Prepared the chamber maids room lists for the next day work
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Worked two days weekly at the till of the hotel supermarket
Chef
Konnos Bay Hotel Apts, Pyrillis Holding
06.2005 - 04.2014
Teacher
Technical School ''Christo Smirnenski"
09.1993 - 06.2005
Senior Receptionist
Albena AD
05.1983 - 09.1993
Education
Postgraduate Qualification - Pedagogics
University of Economics
Varna, Bulgaria06.2000
Master of Science - International Tourism
University of Economics
Varna, Bulgaria06.1999
Bachelor of Science - Hotel And Restaurant Management
Institute of International Tourism
Varna, Bulgaria05.1983
High School Diploma -
German Language School "Geo Milev"
Dobrich, Bulgaria06.1980
Skills
- Reservation Management
- Guest Relations
- Patience and Tolerance
- Multilingual Proficiency:
* English - fluently
* German - fluently
* Russian - fluently
* Greek - fluently
* Polish - good
* French - beginner
Timeline
Receptionist
Konnos Bay Hotel Apts, Pyrillis Holding
04.2014 - 03.2024
Chef
Konnos Bay Hotel Apts, Pyrillis Holding
06.2005 - 04.2014
Teacher
Technical School ''Christo Smirnenski"
09.1993 - 06.2005
Senior Receptionist
Albena AD
05.1983 - 09.1993
Postgraduate Qualification - Pedagogics
University of Economics
Master of Science - International Tourism
University of Economics
Bachelor of Science - Hotel And Restaurant Management
Institute of International Tourism
High School Diploma -
German Language School "Geo Milev"
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