Tristan Bankhead
Content Moderator
Lisbon,Lisbon
Summary
I'm a young, enthusiastic digital native with solid experience in customer and partner support. Having focused my career on customers, I'm looking now to expand my skillset into digital marketing. I adapt quickly to new situations and have excellent manual/mental dexterity. I learn very quickly, am a big believer in positive, open communication, and have a strong, proven capacity to analyze and find solutions in any situation. I'm looking for a company where I can bring concrete value through hard work, and a continuous thirst for learning.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Content Moderator
Teleperformance
03.2024 - Current
- Enhance user experience by diligently monitoring and removing inappropriate content from the platform.
- Contribute to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Google Technical Solutions
Teleperformance
02.2024 - 03.2024
- Full training and understanding of Google Tag Manager
Web Product Implementation Specialist
Teleperformance
11.2023 - 02.2024
- Full training and website building through HTML, CSS and Java Script
Content Moderator
Accenture
03.2023 - 11.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Content Moderator
Cognizant
02.2022 - 07.2023
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
Content Moderator
Conectys
01.2022 - 02.2022
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
CS Agent
SmartBox Group
06.2021 - 01.2022
- Telephone, email, social media and direct message customer and partner support
- Development of AI chat bot
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
CS Agent
Teleperformance
11.2020 - 05.2021
- Telephone and email support for the world famous clothing brands
e-Commerce entrepreneur
BabyAmy
01.2020 - 11.2020
- Full business plan creation
- Management of all aspects of product launch including product fulfillment, customer support, distribution, marketing and advertising
Data Entry Assistant
OneLife
8 2019 - 9 2019
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
Education
Woodworking
Cardijn Lorraine
Arlon, Belgium 09.2016 - 06.2018
Skills
Social media knowledge
Content Management
Online research
Online entrepreneurship
Online interfaces / processes
People and conflict management
Autonomy / time management
Creative solution-oriented thinking
Patience and Tolerance
Multitasking
Adaptability
Customer Service
Certification
The Complete Digital Marketing Course
Timeline
Content Moderator
Teleperformance
03.2024 - Current
Google Technical Solutions
Teleperformance
02.2024 - 03.2024
Web Product Implementation Specialist
Teleperformance
11.2023 - 02.2024
Content Moderator
Accenture
03.2023 - 11.2023
The Complete Copywriting Course: Write To Sell Like a Pro
12-2022
The Complete Digital Marketing Course
09-2022
Digital Marketing Fundamentals: Social Media Strategy
09-2022
Content Moderator
Cognizant
02.2022 - 07.2023
Content Moderator
Conectys
01.2022 - 02.2022
CS Agent
SmartBox Group
06.2021 - 01.2022
CS Agent
Teleperformance
11.2020 - 05.2021
e-Commerce entrepreneur
BabyAmy
01.2020 - 11.2020
Woodworking
Cardijn Lorraine
09.2016 - 06.2018
Data Entry Assistant
OneLife
8 2019 - 9 2019
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