Trevor Green
Denver
Summary
Computer Science graduate from the University of Colorado Boulder. Experienced Solutions Engineer with proven troubleshooting and debugging capabilities for resolving complex technical issues. Talent for working with customers to determine challenges and provide practical solutions. Passionate for technology. Friendly and personable with solid history of successful relationship management.
Overview
10
10
years of professional experience
Work History
Solutions Engineer
Datadog
09.2021 - Current
- Successfully solved over 2000 technical support tickets.
- Provided technical expertise in the design and implementation of customized software applications.
- Conducted hour long deep-dive technical demos to prospective customers.
- Frequently scheduled and executed customer troubleshooting calls for complex use cases.
- Worked with the operations team to revamp the internal processes regarding live chat.
Coach
Boulder Junior Cycling
03.2018 - 09.2021
- Scheduled practice times, locations, and training plans for a team of over 20 riders.
- Cultivated community and media relations through social media and other communication channels to support growth.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
Bike Mechanic
Bicycle Village
08.2018 - 05.2019
- Streamlined repair processes for increased efficiency and faster turnaround times.
- Conducted thorough inspections of bicycles to identify necessary repairs or adjustments accurately.
- Assisted customers with selecting appropriate products for their cycling needs while maintaining a high level of product knowledge.
Sales Associate
University Bicycles
06.2014 - 08.2016
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Education
Bachelor of Arts - Computer Science
University of Colorado At Boulder
Boulder, CO05.2021
High School Diploma -
Boulder High School
Boulder, CO05.2016
Skills
- SSO Provisioning with Okta and AzureAD
- Programming in SQL, Node JS, Python, C, Javascript, Scala, Ruby
- Excel and Microsoft office
- Calculus, discrete mathematics, algorithms and statistics
- Cloud Computing Platforms; AWS, GCP and Azure
- Bicycle Mechanics
- Technical Troubleshooting
- Video Editing
- Technical Product Demonstration
- Trail Building
Certifications
- Datadog Fundamentals
- Wilderness First-aid
- CPR
Timeline
Solutions Engineer
Datadog
09.2021 - Current
Bike Mechanic
Bicycle Village
08.2018 - 05.2019
Coach
Boulder Junior Cycling
03.2018 - 09.2021
Sales Associate
University Bicycles
06.2014 - 08.2016
Bachelor of Arts - Computer Science
University of Colorado At Boulder
High School Diploma -
Boulder High School
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