Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Oluwatobiloba Salami

Summary

Experienced management professional with a successful history of establishing and maintaining excellent working relationships with customers, employees, vendors, and contractors. Skilled in business operations management, dedicated to supporting cross-functional teams to improve customer satisfaction through process improvements. Recognized for respectful and respected approach, possessing exceptional knowledge in developing strategic plans for service excellence.

Overview

5
5
years of professional experience

Work History

Business Operations Manager

BOOM Cleaning Services
04.2024 - Current
  • Employee Management: Ensure staff adherence to job roles, oversee employee performance, and handle disciplinary actions when necessary.
  • Payroll & Payments: Manage timely payments for all employees, ensuring accuracy and compliance.
  • Client Relations: Meet with potential clients, manage existing client relationships, and actively seek out new business opportunities.
  • Operational Oversight: Oversee daily operations to ensure smooth and efficient functioning, with a focus on meeting deadlines and maintaining stock levels.
  • Recruitment & Onboarding: Handle the recruitment of new employees, ensure a smooth onboarding process, and manage terminations when required.
  • Process Improvement: Identify and implement process improvements to enhance operational efficiency.

Quality and Compliance Analyst

Tiktok
09.2022 - 03.2024
  • Ensured adherence to platform policies and regulatory compliance, enhancing user safety.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.

Operations Manager

City Park
02.2022 - 09.2022
  • Managed daily operations, ensuring accurate financial transactions and securing funds.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Content Analyst

Accenture
01.2020 - 01.2022

• Analyzed compliance data and resolved technical issues, ensuring

regulatory adherence, accuracy, and high-quality scores.

• Collaborated with cross-functional teams, enhancing data verification

accuracy by 20% and automating retrieval systems to improve

efficiency by 30%.

• Developed comprehensive compliance reports, enhancing operational transparency and system reliability

Education

BBA - Bachelors of Business (Honours)

Atlantic Technological University
Sligo, Ireland
09.2020

Bachelor of Business in Digital Marketing -

Atlantic Technological University
Sligo, Ireland
06.2019

Skills

  • MS Excel
  • Google Analytics
  • HubSpot
  • SQL
  • Operational Management
  • Regulatory Compliance & Data Analysis
  • Risk Management
  • Systems and Database Management
  • KPI Tracking
  • Client Relations
  • Stock & Inventory Management
  • Client Engagement
  • Recruitment & Onboarding
  • Communication & Training

Languages

English
Bilingual or Proficient (C2)
Yourba
Bilingual or Proficient (C2)

Timeline

Business Operations Manager

BOOM Cleaning Services
04.2024 - Current

Quality and Compliance Analyst

Tiktok
09.2022 - 03.2024

Operations Manager

City Park
02.2022 - 09.2022

Content Analyst

Accenture
01.2020 - 01.2022

BBA - Bachelors of Business (Honours)

Atlantic Technological University

Bachelor of Business in Digital Marketing -

Atlantic Technological University
Oluwatobiloba Salami