Tijana Milicic
Belgrade
Summary
Talented professional brings proven abilities in end-to-end project management. Expert in identifying and mitigating risks, reaching milestones, and managing deliverables. Highly organized leader with great attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Junior Project Manager
FIS
Belgrade
11.2023 - Current
- Planning and organizing all the aspects of projects from signing until the implementation.
- Developing, defining, and managing project timelines, capacity of work, activities, schedules, and budget.
- Identification of resources for the projects and properly assigning the main project roles.
- Managing and identifying risks.
- Detailed understanding of assessments, cost structures, and letters of agreements.
- Watching over schedules, budgets, and making sure the delivery is on time.
- Coordinating activities between the team and the rest of the internal sectors, along with communicating with the client according to the needs and requirements.
- Managing project risks, problems, and progress of activities in order to reach the signed deadlines.
- If necessary, traveling to client locations.
IT Project Manager
Eurobank-Direktna
Belgrade
01.2021 - 10.2023
- Coordinate projects within IT Division and project team
- Following progress and keep clients and team updated
- Creating project plan following deadlines, budget and creating scope of project
- Delegating tasks to certain IT Divisions (Development, System Unit, Business Analysis etc)
- Organizing meetings and planning activities, delegating responsibilities in agreement with the team
- Communicating internally with (Bank IT) and with the vendors and developing a strategy of how the project will continue to improve
- Making sure that documentation is delivered on time and updating the tool used for Project Manager
Implementation Coordinator
NCR
Belgrade
01.2020 - 01.2021
- Company Overview: Trizma, Outsourcing company
- Coordinating between engineers and project managers and reporting issues that are appearing at the moment on self checkout machines.
- Remotely communicating with engineers and suggesting options of how to install SW or HW on machines
- Worked with clients such as Tesco, Morrisons, Sainsbury or Boots.
- Responsible for creating successful delivery of equipment and installation of the contracted services
- Updating documents related to work progress and implementing process or project improvements
- Providing precise location details to engineers and identifying scope of work before the shift starts
- Responsible to hand over the shift with the exact information, and provide specific details that were installed and completed during my shift
- Trizma, Outsourcing company
Customer Service Specialist
Fishing Booker
Belgrade
01.2019 - 01.2020
- Company Overview: Trizma
- Booking, arranging, guiding and helping customers to easier book and find their fishing charters
- Guiding captains through the whole platform and assisting with any questions
- Scheduling fishing trips all around US mostly during season (May-August)
- Being accountable for agreement between customer and captain
- Trizma
Various Roles
Lindenwood University
Belleville
01.2015 - 01.2019
- Company Overview: Belleville Illinois
- Worked in the bookstore, where students were renting book, buying school necessities, and providing the best service
- English tutor for international students, where teaching correct spelling, writing, reading and grammar was my main obligation
- Work at Cafeteria
- Played volleyball all four years while studying at the University
- Belleville Illinois
Education
Bachelor of Economics - Business Administration, Human Resources
Lindenwood Univeristy
USGeneral Studies -
USASecondary school -
First Economic
Skills
- Project Management in IT
- MS Office
- Jira
- MS Share Portal
- Excellent organizational skills
- Able to work under pressure
- Meet deadlines
- Result-oriented
- Clear in communication
- Effective project management
- Creative project management
- Team coordination
- Task delegation
- Adaptability
- Creative thinking
- Financial analysis
- Client relations
- Customer service
Languages
- Serbian, mother tongue
- English, Proficient in reading, speaking and writing
Driver License - Category
B
Certification
- Monday.com course - Project Management
Timeline
Junior Project Manager
FIS
11.2023 - Current
IT Project Manager
Eurobank-Direktna
01.2021 - 10.2023
Implementation Coordinator
NCR
01.2020 - 01.2021
Customer Service Specialist
Fishing Booker
01.2019 - 01.2020
Various Roles
Lindenwood University
01.2015 - 01.2019
Bachelor of Economics - Business Administration, Human Resources
Lindenwood Univeristy
General Studies -
Secondary school -
First Economic
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